• Motorola Confirms Delays in Warranty Exchanges, Apologizes, is Working on Solutions

    Motorola Confirms Delays in Warranty Exchanges, Apologizes, is Working on Solutions

    Last week, we highlighted an unpleasant situation involving warranty exchanges of Motorola products and how people were being left without phones and watches for months when they were told initially it would be just days.We asked at the time that you share your Motorola warranty stories, in part because we wanted you to have an outlet to voice your frustrations (if you had any), but also because this site, depending on the topic, does have some influence from time to time.
  • Motorola Customers File $5 Million Lawsuit Over Warranty Servicing Issues

    Motorola Customers File $5 Million Lawsuit Over Warranty Servicing Issues

    In recent weeks, Motorola’s customer service and warranty claims departments have taken a beating from the readers of this site and elsewhere around the internet for their failures to issue timely warranty placements of the company’s flagship products.According to TrustedReviews, a $5 million class-action lawsuit has now been filed against Motorola over allegations of poor customer service.