• Facebook Tweaks Trending Topics Out of Abundance of Caution

    Facebook Tweaks Trending Topics Out of Abundance of Caution

    The company will retrain workers in the Trending Topics department and institute additional oversight and control to make sure trending stories are selected fairly, said Facebook General Counsel Colin Stretch.Conservative topics often were suppressed in the Trending Topics section, according to a report published earlier this month by Gizmodo.
  • Redefining the Vendor-Customer Relationship in the IoT

    Redefining the Vendor-Customer Relationship in the IoT

    In 2015, it acquired Coldlight to strengthen its IoT analytics, and Vuforia to add augmented reality technologies to its portfolio.These moves have put PTC in the middle of the IoT market and changed the nature of its customer relationships in many ways.
  • Amazon Strikes Contact Center Market

    Amazon Strikes Contact Center Market

    It offers phone numbers throughout the United States and 18 countries in Europe, with more coming soon.Nontechnical users can use Amazon Connect's self-serve GUI to manage agents, track performance metrics, and design contact flows that adapt to the caller experience.