• Motorola Customers File $5 Million Lawsuit Over Warranty Servicing Issues

    Motorola Customers File $5 Million Lawsuit Over Warranty Servicing Issues

    In recent weeks, Motorola’s customer service and warranty claims departments have taken a beating from the readers of this site and elsewhere around the internet for their failures to issue timely warranty placements of the company’s flagship products.According to TrustedReviews, a $5 million class-action lawsuit has now been filed against Motorola over allegations of poor customer service.
  • FedEx Services Eases The Pain Of Customs Clearance

    FedEx Services Eases The Pain Of Customs Clearance

    So FedEx Services launched the Clearance Customer Profile app to help businesses overcome customs clearance hurdles.The project, called Clearance Customer Profile (CCP), is designed to accelerate the passage of FedEx shipments through customs agencies.
  • 12 Types Of Data IT Can't Afford To Overlook

    12 Types Of Data IT Can't Afford To Overlook

    It doesn't matter what your universe of data is � enterprise data or a combination of internal and external data sources � important nuggets of information may be missing.This includes creating consistent and comprehensive customer profiles across the board," said Dominik Dahlem, lead data scientist at customer intelligence cloud platform vendor Boxever.
  • 12 Types Of Data IT Can't Afford To Overlook

    12 Types Of Data IT Can't Afford To Overlook

    It doesn't matter what your universe of data is � enterprise data or a combination of internal and external data sources � important nuggets of information may be missing.This includes creating consistent and comprehensive customer profiles across the board," said Dominik Dahlem, lead data scientist at customer intelligence cloud platform vendor Boxever.
  • Business Transformation: Go Digital Or Go Home

    Business Transformation: Go Digital Or Go Home

    No infrastr The evidence is clear, digital transformation is the biggest driver in business today.[Even when IT teams embrace digital transformation mistakes can happen, particularly when they fail to engage business partners.
  • Business Transformation: Go Digital Or Go Home

    Business Transformation: Go Digital Or Go Home

    No infrastr The evidence is clear, digital transformation is the biggest driver in business today.[Even when IT teams embrace digital transformation mistakes can happen, particularly when they fail to engage business partners.
  • Next up for CRM? Customer Retention Through Contextual Messaging

    Next up for CRM? Customer Retention Through Contextual Messaging

    The rapid evolution of CRM has initiated a rush of new marketing processes and practices; combining multi-channel messaging with analytics is a promising new direction.But a less flashy, more labor-intensive practice is gaining steam and yielding big ROI: the individuation of messaging to customers.
  • Next up for CRM? Customer Retention Through Contextual Messaging

    Next up for CRM? Customer Retention Through Contextual Messaging

    The rapid evolution of CRM has initiated a rush of new marketing processes and practices; combining multi-channel messaging with analytics is a promising new direction.In short, it's possible to know an individual customer as well as or better than they know themselves (as a customer).
  • Three Phases to Adapting an Omnichannel Business Model

    Three Phases to Adapting an Omnichannel Business Model

    Research estimates that while 75% of retailers consider omnichannel to be essential to their business, nearly 50% are not actively investing in an omnichannel retail strategy.For these reasons, it’s very common to see organizations fall into one of three different phases of omnichannel maturity in their journey toward achieving a singular view of the customer.
  • Three Phases to Adapting an Omnichannel Business Model

    Three Phases to Adapting an Omnichannel Business Model

    Today, your customers are using multiple channels to make a purchase, and all channels must work seamlessly to support the customer journey and brand experience.Research estimates that while 75% of retailers consider omnichannel to be essential to their business, nearly 50% are not actively investing in an omnichannel retail strategy.