• Sugar 7.7 Aims for a Sweeter User Experience

    Sugar 7.7 Aims for a Sweeter User Experience

    The Sugar 7.The update includes streamlined lead conversion and improved key quote and forecast information, and it supports Sugar Logic in the Sugar Customer Portal.
  • SugarCRM CTO Clint Oram:  Make Every Customer Experience Extraordinary

    SugarCRM CTO Clint Oram: Make Every Customer Experience Extraordinary

    In this exclusive interview, CRM Buyer discusses with Oram some of the latest challenges and trends in CRM.Clint Oram: Technology is changing the way customers work with companies.
  • Microsoft Adds Muscle to Dynamics 365

    Microsoft Adds Muscle to Dynamics 365

    Many of the new capabilities will be available in both editions when Dynamics 365 rolls out on Nov.The Dynamics 365 for customer insights app analyzes data from Microsoft and other widely used CRM, ERP, Web, social and IoT sources, and applies intelligence to the data to provide a 360-degree customer view with automatic suggestions to improve engagement.
  • Salesforce, IBM Kick Off New Artificial Intelligence Era

    Salesforce, IBM Kick Off New Artificial Intelligence Era

    The Watson/Einstein integration is scheduled for availability in the second half, and pricing will be announced at that time.Insights from Watson's structured and unstructured data across many sources and industries will be pulled directly into the Salesforce Intelligent Customer Success Platform through Watson APIs.
  • LinkedIn Burnishes Sales Navigator for the Enterprise

    LinkedIn Burnishes Sales Navigator for the Enterprise

    If enterprise staff opt-in their LinkedIn network to their enterprise TeamLink pool, the connection list is "surfaced as a possible introduction path when a rep is looking at a lead," noted Doug Camplejohn, head of products for LinkedIn sales solutions.1 lead source here at LinkedIn," he told CRM Buyer, "and TeamLink Extend helps make sure the rep's asking the best person to help.
  • Amazon Strikes Contact Center Market

    Amazon Strikes Contact Center Market

    It offers phone numbers throughout the United States and 18 countries in Europe, with more coming soon.Nontechnical users can use Amazon Connect's self-serve GUI to manage agents, track performance metrics, and design contact flows that adapt to the caller experience.
  • SugarCRM Trots Out Sugar 7.9 With Quotes

    SugarCRM Trots Out Sugar 7.9 With Quotes

    1 certification will be released in a coming update, said David Folk, SugarCRM's VP of product management.The quoting capabilities "are a great way for customers to get additional value from Sugar," observed Rebecca Wettemann, VP of research at Nucleus Research.
  • Salesforce Offers Alternative to Old-School Partner Portals

    Salesforce Offers Alternative to Old-School Partner Portals

    The PRM app has an interactive Guided Setup Wizard that lets channel managers configure, customize and deploy the app in days.The app "gives customers the advantages of Salesforce's workflow automation and other tools for partner management, not just community collaboration," Wettemann said.
  • SugarCRM Launches Hint, 1st in Relationship Intelligence Line

    SugarCRM Launches Hint, 1st in Relationship Intelligence Line

    Artificial intelligence requires large data sets, and "as Hint evolves, it will allow us to get the data needed and then layer predictive analytics and machine learning on top of that data," Staples told CRM Buyer.Further, users can quickly create a new customer profile, and information from the Web can be refreshed automatically, keeping records up to date.