• New CEO to Guide FinancialForce's Ambitious Growth Plans

    New CEO to Guide FinancialForce's Ambitious Growth Plans

    Cloud-based ERP firm FinancialForce on Friday named a new CEO, Tod Nielsen, who previously served as executive vice president of platform at Salesforce.The company has "reached the critical $100 million revenue run rate marks, and we want to aggressively grow to reach the next stage," said FinancialForce spokesperson Sandy Lo.
  • Oracle's Cloud Strategy: A Fine Balance

    Oracle's Cloud Strategy: A Fine Balance

    It was much like a similar call 90 days previous, and together the calls drove home the conclusion that Oracle is turning into a cloud company.Actually, it's hard to be sure what the size of Oracle's base is for several reasons.
  • Clarabridge Delivers Retail Banking Package

    Clarabridge Delivers Retail Banking Package

    The company's text analytics tools use proprietary natural language processing technology and patented algorithms.The company solution includes the following: Millennials prefer asking for help through social media rather than call centers, Clarabridge found.
  • Oracle's Important Little Acquisition

    Oracle's Important Little Acquisition

    The value of the deal wasn't publicized -- but given the parameters, the dollars will get lost in the rounding of Oracle's overall revenue and profit numbers.The reason is simple: Oracle has an installed base of well over 400,000 companies, big and small.
  • Silicon Valley Firms Lock Arms Against Trump Immigration Order

    Silicon Valley Firms Lock Arms Against Trump Immigration Order

    S.S.
  • Is Salesforce Getting Serious About the Back Office?

    Is Salesforce Getting Serious About the Back Office?

    Bridging the gap between front- and back-office applications has been the dream of corporate executives forever.Both Oracle and SAP have reported significant jumps in demand for their cloud-based solutions.
  • Oracle's DB Dilemma

    Oracle's DB Dilemma

    Everybody likes to use the mainframe as an example of how markets shrivel, and the Seeking Alpha article does too.) At any rate, Seeking Alpha's point is that the relational DB is old, it doesn't do some things that NoSQL does, and relational therefore is in trouble.
  • CallidusCloud Steps Up Call Center SPM Game

    CallidusCloud Steps Up Call Center SPM Game

    That link with Salesforce is ServiceMotivate's big advantage, Zhou observed, because it lets ServiceMotivate "use real-time data in the context of a particular situation.This approach "enables managers to focus on higher-level coaching in one-on-one and team meetings rather than tactical coaching," she told CRM Buyer.
  • Salesforce, IBM Kick Off New Artificial Intelligence Era

    Salesforce, IBM Kick Off New Artificial Intelligence Era

    The Watson/Einstein integration is scheduled for availability in the second half, and pricing will be announced at that time.Insights from Watson's structured and unstructured data across many sources and industries will be pulled directly into the Salesforce Intelligent Customer Success Platform through Watson APIs.
  • IDG's New Pipeline Activator Aims to Get Sales Timing Right

    IDG's New Pipeline Activator Aims to Get Sales Timing Right

    The company has more than 700,000 line of business and IT decision makers from the Forbes Global 2000 in its database.For example, a cloud solution provider can use Pipeline Activator to identify sales prospects and track their intent to purchase, so it can target sales and marketing activity more effectively at the best time to increase the chance of closing a sale.
  • OpenMethods, Next Caller Join to Streamline Call Routing

    OpenMethods, Next Caller Join to Streamline Call Routing

    However, many calls are from prospects or customers who don't have data in the CRM, noted OpenMethods CEO Gerrit Lydecker.Deploying the integrated solution in production takes a few weeks, but some OpenMethods customers "realize an ROI immediately," he added.
  • ProsperWorks Adds In-App Comms to its Google CRM Solution

    ProsperWorks Adds In-App Comms to its Google CRM Solution

    The new features are available through a custom integration with RingCentral, which provides enterprise cloud communications and collaboration solutions.The integration lets users make, receive and log calls without leaving the CRM solution.
  • LinkedIn Burnishes Sales Navigator for the Enterprise

    LinkedIn Burnishes Sales Navigator for the Enterprise

    If enterprise staff opt-in their LinkedIn network to their enterprise TeamLink pool, the connection list is "surfaced as a possible introduction path when a rep is looking at a lead," noted Doug Camplejohn, head of products for LinkedIn sales solutions.1 lead source here at LinkedIn," he told CRM Buyer, "and TeamLink Extend helps make sure the rep's asking the best person to help.
  • Labor Official Skewers Google Over Gender Pay Discrimination

    Labor Official Skewers Google Over Gender Pay Discrimination

    The agency found "systemic compensation disparities," regional director Janette Wipper said at a hearing in San Francisco, according to reports.The hearing was in connection with the department's lawsuit over Google's failure to hand over detailed compensation data about employees at its Mountain View, California, headquarters.
  • CPQ: Boost Selling Performance and Accuracy

    CPQ: Boost Selling Performance and Accuracy

    Two great examples are analytics and CPQ, which companies like Oracle, Salesforce and others have embraced with passion.Businesses also needed a spreadsheet for each deal, which would be updated multiple times within a sales process.
  • E-Commerce  Gets the Einstein Treatment

    E-Commerce Gets the Einstein Treatment

    The standing conception of e-commerce is that it's technology we access to make online purchases.The paragon and exemplar of e-commerce is Amazon, which went public 20 years ago and continues to define the possible, along with Apple and Alibaba.
  • SugarCRM Trots Out Sugar 7.9 With Quotes

    SugarCRM Trots Out Sugar 7.9 With Quotes

    1 certification will be released in a coming update, said David Folk, SugarCRM's VP of product management.The quoting capabilities "are a great way for customers to get additional value from Sugar," observed Rebecca Wettemann, VP of research at Nucleus Research.