• Microsoft Adds Muscle to Dynamics 365

    Microsoft Adds Muscle to Dynamics 365

    Many of the new capabilities will be available in both editions when Dynamics 365 rolls out on Nov.The Dynamics 365 for customer insights app analyzes data from Microsoft and other widely used CRM, ERP, Web, social and IoT sources, and applies intelligence to the data to provide a 360-degree customer view with automatic suggestions to improve engagement.
  • Should Salesforce Buy NetSuite?

    Should Salesforce Buy NetSuite?

    The recently released spreadsheet hacked from Salesforce board member Colin Powell's email names multiple companies that Salesforce was at least considering acquiring.For example, there are lots of ERP companies, like Financial Force, already on the Salesforce AppExchange.
  • Service in the IoT Era

    Service in the IoT Era

    Oracle recently announced a new connection between its Service and IoT clouds.Importantly, the older you are, the more discretionary income you're likely to have as well, and that inspires vendors to exert themselves in service.
  • 2016: The Year in Review

    2016: The Year in Review

    This year marked the point when most vendors were most of the way to the cloud.Some still might be selling and supporting conventional on-premises systems, but they're at least leading with the cloud and its many benefits.
  • Trump, Tech Bigwigs to Meet Wednesday

    Trump, Tech Bigwigs to Meet Wednesday

    Some of high-tech's heaviest hitters will be in New York City Wednesday to meet with President-elect Donald J.A number of high-profile tech players reportedly have not been invited or can't make the meeting.
  • Salesforce Releases Texting Customer Service Chatbot

    Salesforce Releases Texting Customer Service Chatbot

    Salesforce on Tuesday released LiveMessage, a chatbot that lets enterprises users engage customers through messaging apps such as Facebook Messenger, SMS or MMS directly within its Service Cloud.Businesses can add messaging capabilities to their existing toll-free customer service phone numbers and be up and running on Facebook Messenger and SMS, or both, within a day, Salesforce said.
  • New CEO to Guide FinancialForce's Ambitious Growth Plans

    New CEO to Guide FinancialForce's Ambitious Growth Plans

    Cloud-based ERP firm FinancialForce on Friday named a new CEO, Tod Nielsen, who previously served as executive vice president of platform at Salesforce.The company has "reached the critical $100 million revenue run rate marks, and we want to aggressively grow to reach the next stage," said FinancialForce spokesperson Sandy Lo.
  • Oracle's Cloud Strategy: A Fine Balance

    Oracle's Cloud Strategy: A Fine Balance

    It was much like a similar call 90 days previous, and together the calls drove home the conclusion that Oracle is turning into a cloud company.Actually, it's hard to be sure what the size of Oracle's base is for several reasons.
  • Clarabridge Delivers Retail Banking Package

    Clarabridge Delivers Retail Banking Package

    The company's text analytics tools use proprietary natural language processing technology and patented algorithms.The company solution includes the following: Millennials prefer asking for help through social media rather than call centers, Clarabridge found.
  • Oracle's Important Little Acquisition

    Oracle's Important Little Acquisition

    The value of the deal wasn't publicized -- but given the parameters, the dollars will get lost in the rounding of Oracle's overall revenue and profit numbers.The reason is simple: Oracle has an installed base of well over 400,000 companies, big and small.
  • Silicon Valley Firms Lock Arms Against Trump Immigration Order

    Silicon Valley Firms Lock Arms Against Trump Immigration Order

    S.S.
  • Is Salesforce Getting Serious About the Back Office?

    Is Salesforce Getting Serious About the Back Office?

    Bridging the gap between front- and back-office applications has been the dream of corporate executives forever.Both Oracle and SAP have reported significant jumps in demand for their cloud-based solutions.
  • Oracle's DB Dilemma

    Oracle's DB Dilemma

    Everybody likes to use the mainframe as an example of how markets shrivel, and the Seeking Alpha article does too.) At any rate, Seeking Alpha's point is that the relational DB is old, it doesn't do some things that NoSQL does, and relational therefore is in trouble.
  • CallidusCloud Steps Up Call Center SPM Game

    CallidusCloud Steps Up Call Center SPM Game

    That link with Salesforce is ServiceMotivate's big advantage, Zhou observed, because it lets ServiceMotivate "use real-time data in the context of a particular situation.This approach "enables managers to focus on higher-level coaching in one-on-one and team meetings rather than tactical coaching," she told CRM Buyer.
  • Salesforce, IBM Kick Off New Artificial Intelligence Era

    Salesforce, IBM Kick Off New Artificial Intelligence Era

    The Watson/Einstein integration is scheduled for availability in the second half, and pricing will be announced at that time.Insights from Watson's structured and unstructured data across many sources and industries will be pulled directly into the Salesforce Intelligent Customer Success Platform through Watson APIs.
  • IDG's New Pipeline Activator Aims to Get Sales Timing Right

    IDG's New Pipeline Activator Aims to Get Sales Timing Right

    The company has more than 700,000 line of business and IT decision makers from the Forbes Global 2000 in its database.For example, a cloud solution provider can use Pipeline Activator to identify sales prospects and track their intent to purchase, so it can target sales and marketing activity more effectively at the best time to increase the chance of closing a sale.
  • OpenMethods, Next Caller Join to Streamline Call Routing

    OpenMethods, Next Caller Join to Streamline Call Routing

    However, many calls are from prospects or customers who don't have data in the CRM, noted OpenMethods CEO Gerrit Lydecker.Deploying the integrated solution in production takes a few weeks, but some OpenMethods customers "realize an ROI immediately," he added.
  • ProsperWorks Adds In-App Comms to its Google CRM Solution

    ProsperWorks Adds In-App Comms to its Google CRM Solution

    The new features are available through a custom integration with RingCentral, which provides enterprise cloud communications and collaboration solutions.The integration lets users make, receive and log calls without leaving the CRM solution.
  • LinkedIn Burnishes Sales Navigator for the Enterprise

    LinkedIn Burnishes Sales Navigator for the Enterprise

    If enterprise staff opt-in their LinkedIn network to their enterprise TeamLink pool, the connection list is "surfaced as a possible introduction path when a rep is looking at a lead," noted Doug Camplejohn, head of products for LinkedIn sales solutions.1 lead source here at LinkedIn," he told CRM Buyer, "and TeamLink Extend helps make sure the rep's asking the best person to help.