• What Do the Academy Awards, AWS and AI Have in Common?

    What Do the Academy Awards, AWS and AI Have in Common?

    The simple mistake impacted countless companies and other organizations that rely on AWS to support their websites, e-commerce and other online activities.The error had a significant economic effect for those AWS customers and reignited questions of confidence regarding our over-reliance on cloud-based services.
  • Blockchain: CRM's Next Frontier

    Blockchain: CRM's Next Frontier

    I think the next invasion of CRM will be blockchain technology, which slowly has been making its way around the back office.In this article I'll delve into what blockchain is and how it might be used in CRM -- but remember, blockchain isn't in CRM yet, and it might never be.
  • Next Downturn Could Have Silver Lining for IoT

    Next Downturn Could Have Silver Lining for IoT

    Ironically, the possibility of a long-overdue financial downturn in the next few years could force executives to put aside their apprehensions and finally launch new IoT initiatives.The vast majority of current IoT deployments are limited in scope and are mostly in trial or development phases, according to a recent Strategy Analytics report.
  • Burger King Ad Creates Whopper of a Mess for Google Home

    Burger King Ad Creates Whopper of a Mess for Google Home

    In a 15-second television ad, the camera zooms in on a young man wearing the company uniform who says, "OK Google, what is the Whopper burger?Within three hours or so, Google reportedly issued a server-side update to Google Home to stop it from responding to the ad.
  • CPQ: Boost Selling Performance and Accuracy

    CPQ: Boost Selling Performance and Accuracy

    Two great examples are analytics and CPQ, which companies like Oracle, Salesforce and others have embraced with passion.Businesses also needed a spreadsheet for each deal, which would be updated multiple times within a sales process.
  • Federal First Responder Project Presents Juicy Telecom Opportunity

    Federal First Responder Project Presents Juicy Telecom Opportunity

    government in developing a national emergency responder network is a case in point.AT&T moved quickly to take the first steps toward launching the network since late March, when the U.
  • Genesys Launches G-Nine CX Framework

    Genesys Launches G-Nine CX Framework

    The capabilities of the bots customers choose to bring in will blend seamlessly with native Genesys AI and machine learning systems to offer a deeper understanding of customer interactions across channels, te Booij noted.The advantage of next-generation engagement "is in the digital channels blended back to traditional ones," he suggested.
  • Seeding the Next Generation of Consultancies

    Seeding the Next Generation of Consultancies

    "Growing customer demand for Salesforce has created a critical need for more Salesforce-trained consulting partners as part of the thriving 'Salesforce Economy,'" said Tyler Prince, Salesforce's EVP of worldwide alliances and go-to-market innovation.Their comments reminded me of the market forces that propelled International Network Services (INS) -- a network consulting company I was a part of in the 1990s -- to tremendous success.
  • Visa Seeks to Build Online B2B Ecosystem

    Visa Seeks to Build Online B2B Ecosystem

    The program lets Visa's tech partners quickly integrate and approve various Visa B2B payments solutions, including enhanced data, virtual card integration, payables automation, and payment controls.It lets partners quickly introduce devices, software and solutions that can initiate or accept Visa payments.
  • V2V's Place in an Increasingly Connected World

    V2V's Place in an Increasingly Connected World

    In a mesh network, each device communicates with each surrounding device creating a "mesh" of communications.In the PKI system, each user or device has a "private key" that no one else can hold.
  • It's a Whole New World With Alexa

    It's a Whole New World With Alexa

    However, its success "depends on a smart company that knows how to integrate it into their platform," he told the E-Commerce Times.Several automobile companies, including Ford, BMW and Hyundai, are rolling out Alexa capabilities, or "skills," as they're called.
  • Apple, Accenture Team on iOS Enterprise Apps

    Apple, Accenture Team on iOS Enterprise Apps

    The companies plan to develop new ecosystem services to deal with the full range of iOS integration requirements needed to connect back-end systems.They will leverage Accenture's expertise in systems integration, along with unique iOS advantages that Apple built with its partners Cisco and SAP.
  • Why We Should Care More About Who's Watching

    Why We Should Care More About Who's Watching

    New technology is invented, users love it -- then bit by bit, year after year, we get used to one level of acceptance and then move to the next.Are we sitting in a pot of warm water as the temperature is turned up, bit by bit, year after year?
  • The Internet of Things Is a Boon for B2B: Report

    The Internet of Things Is a Boon for B2B: Report

    Seventy-three percent of executives surveyed said they either were researching or currently deploying IoT, according to the report.However, a variety of factors have dampened IoT momentum: Despite those challenges, the IoT has become enterprise-grade, with the focus on B2B communications, according to the Verizon report.
  • FTC Confirms Probe Into Equifax Data Breach

    FTC Confirms Probe Into Equifax Data Breach

    Federal Trade Commission on Thursday confirmed that it has opened an investigation into the data breach at Equifax that compromised the sensitive personal information of 143 million U.The FTC announcement came less than a week after Equifax revealed that an unknown party had gained access to names, addresses, Social Security Numbers and other data belonging to nearly half the U.