• Personalization, Simplicity Key to Smart Home Device Adoption

    Personalization, Simplicity Key to Smart Home Device Adoption

    Continued innovation and messaging are crucial for smart safety and security device manufacturers that want to capitalize on new opportunities in the emerging Internet of Things.Early adopters of smart devices are often drawn to the innovative design and technological gadgetry.
  • Is Salesforce Getting Serious About the Back Office?

    Is Salesforce Getting Serious About the Back Office?

    Bridging the gap between front- and back-office applications has been the dream of corporate executives forever.Both Oracle and SAP have reported significant jumps in demand for their cloud-based solutions.
  • FTC's Lawsuit Should Make You Feel Very Insecure About the IoT

    FTC's Lawsuit Should Make You Feel Very Insecure About the IoT

    The FTC's original purpose was to prevent unfair methods of competition in commerce as part of the battle to "bust the trusts.For example, D-Link's mobile devices since 2008 have displayed users' login credentials in clear readable text.
  • Federal IT Acquisition Worth $50B Cleared for Takeoff

    Federal IT Acquisition Worth $50B Cleared for Takeoff

    A major federal acquisition opportunity with a potential contract value of US$50 billion for information technology vendors is back on track.Under the contract, vendors will be able to provide a broad range of IT capabilities to multiple federal agencies.
  • Salesforce Adds Health Cloud Features

    Salesforce Adds Health Cloud Features

    The new features are lead-to-patient conversion, risk stratification and advanced segmentation.Lead-to-patient conversion lets coordinators import prospective patient leads from the Salesforce Sales Cloud or Service Cloud, or from an integration with an electronic health record, a data warehouse, a patient registration system, or a call center.
  • Time to Get Serious About IoT Cybersecurity

    Time to Get Serious About IoT Cybersecurity

    That's where the new IoT Cybersecurity Alliance comes into play.The IoT Cybersecurity Alliance, announced last month, is a great start.
  • The Best Smart Home Devices of 2017

    The Best Smart Home Devices of 2017

    That includes just about everything in the smart home spectrum, from Philips Hue lighting and the Netgear Arlo camera, to Google Home.Read The Best Smart Home Automation Hubs for more options.
  • Online Trust Alliance Launches IoT Security Campaign

    Online Trust Alliance Launches IoT Security Campaign

    It calls for a campaign to have retailers and consumers reject IoT products that pose a security threat.The OTA report is the fourth in a series of vision papers.
  • What Do the Academy Awards, AWS and AI Have in Common?

    What Do the Academy Awards, AWS and AI Have in Common?

    The simple mistake impacted countless companies and other organizations that rely on AWS to support their websites, e-commerce and other online activities.The error had a significant economic effect for those AWS customers and reignited questions of confidence regarding our over-reliance on cloud-based services.
  • Blockchain: CRM's Next Frontier

    Blockchain: CRM's Next Frontier

    I think the next invasion of CRM will be blockchain technology, which slowly has been making its way around the back office.In this article I'll delve into what blockchain is and how it might be used in CRM -- but remember, blockchain isn't in CRM yet, and it might never be.
  • Next Downturn Could Have Silver Lining for IoT

    Next Downturn Could Have Silver Lining for IoT

    Ironically, the possibility of a long-overdue financial downturn in the next few years could force executives to put aside their apprehensions and finally launch new IoT initiatives.The vast majority of current IoT deployments are limited in scope and are mostly in trial or development phases, according to a recent Strategy Analytics report.
  • Burger King Ad Creates Whopper of a Mess for Google Home

    Burger King Ad Creates Whopper of a Mess for Google Home

    In a 15-second television ad, the camera zooms in on a young man wearing the company uniform who says, "OK Google, what is the Whopper burger?Within three hours or so, Google reportedly issued a server-side update to Google Home to stop it from responding to the ad.
  • CPQ: Boost Selling Performance and Accuracy

    CPQ: Boost Selling Performance and Accuracy

    Two great examples are analytics and CPQ, which companies like Oracle, Salesforce and others have embraced with passion.Businesses also needed a spreadsheet for each deal, which would be updated multiple times within a sales process.
  • Federal First Responder Project Presents Juicy Telecom Opportunity

    Federal First Responder Project Presents Juicy Telecom Opportunity

    government in developing a national emergency responder network is a case in point.AT&T moved quickly to take the first steps toward launching the network since late March, when the U.
  • Genesys Launches G-Nine CX Framework

    Genesys Launches G-Nine CX Framework

    The capabilities of the bots customers choose to bring in will blend seamlessly with native Genesys AI and machine learning systems to offer a deeper understanding of customer interactions across channels, te Booij noted.The advantage of next-generation engagement "is in the digital channels blended back to traditional ones," he suggested.
  • Seeding the Next Generation of Consultancies

    Seeding the Next Generation of Consultancies

    "Growing customer demand for Salesforce has created a critical need for more Salesforce-trained consulting partners as part of the thriving 'Salesforce Economy,'" said Tyler Prince, Salesforce's EVP of worldwide alliances and go-to-market innovation.Their comments reminded me of the market forces that propelled International Network Services (INS) -- a network consulting company I was a part of in the 1990s -- to tremendous success.
  • Visa Seeks to Build Online B2B Ecosystem

    Visa Seeks to Build Online B2B Ecosystem

    The program lets Visa's tech partners quickly integrate and approve various Visa B2B payments solutions, including enhanced data, virtual card integration, payables automation, and payment controls.It lets partners quickly introduce devices, software and solutions that can initiate or accept Visa payments.
  • V2V's Place in an Increasingly Connected World

    V2V's Place in an Increasingly Connected World

    In a mesh network, each device communicates with each surrounding device creating a "mesh" of communications.In the PKI system, each user or device has a "private key" that no one else can hold.