• Rethinking Business Process Reengineering in the Cloud

    Rethinking Business Process Reengineering in the Cloud

    Those ideas became known as "business process reengineering.Forty-seven percent wanted to increase data visibility across the business, and 42 percent were working toward automation of their business processes.
  • Red Hat and Ericsson Forge 5G, IoT Open Source Alliance

    Red Hat and Ericsson Forge 5G, IoT Open Source Alliance

    The new alliance represents an extension of the companies' prior relationship, according to Radhesh Balakrishnan, general manager of OpenStack at Red Hat.The new open source collaboration between the companies will focus on network functions virtualization infrastructure, OpenStack, SDN, SDI and containers, giving customers the latest in technological options for the communications industry.
  • Google Cites Amazon Competition in Response to EU

    Google Cites Amazon Competition in Response to EU

    The response addresses a supplementary statement of objections the European Commission sent to Google this summer.The revision "didn't offer a new theory, but argued that, because sites like Amazon sometimes pay price comparison aggregator sites for referred traffic, they can't also be considered rivals," he wrote in Google's response.
  • Election Day Cybershenanigans Highlight Need to Shore Up Security

    Election Day Cybershenanigans Highlight Need to Shore Up Security

    Hackers last week launched DDoS attacks against both presidential candidates' campaign websites.That occurred "because both the sites lacked appropriate mitigation precautions," he told the E-Commerce Times.
  • Coping With Software Licensing Challenges in the Cloud

    Coping With Software Licensing Challenges in the Cloud

    They not only have to recruit a new breed of software developers, but also need to implement a new software licensing and management apparatus to monitor and ultimately monetize their new software capabilities.Companies like Gemalto have been providing software licensing tools to respond to traditional monitoring and monetization issues for a long time.
  • Service in the IoT Era

    Service in the IoT Era

    Oracle recently announced a new connection between its Service and IoT clouds.Importantly, the older you are, the more discretionary income you're likely to have as well, and that inspires vendors to exert themselves in service.
  • AWS Announces AI, Hybrid Cloud Innovations

    AWS Announces AI, Hybrid Cloud Innovations

    Along with Amazon Lex, the company introduced Amazon Polly, which allows developers to add natural-sounding speech capabilities to news readers or e-learning platforms.The company also announced AWS Greengrass, software that lets customers run AWS Lambda compute, messaging, data caching and sync operations on connected devices.
  • Softbank Pumps $1B Into Global Web Access Race

    Softbank Pumps $1B Into Global Web Access Race

    Softbank has cut a check for US$1 billion to OneWeb, which plans to build a constellation of satellites to provide Internet access to underserved parts of the world, the companies announced Monday.The company plans to start with a fleet of 750 satellites.
  • The Crystallization of Salesforce's IoT Strategy

    The Crystallization of Salesforce's IoT Strategy

    One of the early proponents of IoT's unprecedented potential was Salesforce.com, which promoted its own view of the concept in the form of the "Internet of the Customer," or IoC.
  • Top CRM Blogs of 2016: Countdown, Part 1

    Top CRM Blogs of 2016: Countdown, Part 1

    For now, we'll look back on a year of writing on the subject of CRM -- not just CRM, the technology, but CRM, the discipline.Employee retention and engagement is a favorite topic -- and rightly so, because a business' CRM processes meet the customer through its employees.
  • Personalization, Simplicity Key to Smart Home Device Adoption

    Personalization, Simplicity Key to Smart Home Device Adoption

    Continued innovation and messaging are crucial for smart safety and security device manufacturers that want to capitalize on new opportunities in the emerging Internet of Things.Early adopters of smart devices are often drawn to the innovative design and technological gadgetry.
  • Is Salesforce Getting Serious About the Back Office?

    Is Salesforce Getting Serious About the Back Office?

    Bridging the gap between front- and back-office applications has been the dream of corporate executives forever.Both Oracle and SAP have reported significant jumps in demand for their cloud-based solutions.
  • FTC's Lawsuit Should Make You Feel Very Insecure About the IoT

    FTC's Lawsuit Should Make You Feel Very Insecure About the IoT

    The FTC's original purpose was to prevent unfair methods of competition in commerce as part of the battle to "bust the trusts.For example, D-Link's mobile devices since 2008 have displayed users' login credentials in clear readable text.
  • Federal IT Acquisition Worth $50B Cleared for Takeoff

    Federal IT Acquisition Worth $50B Cleared for Takeoff

    A major federal acquisition opportunity with a potential contract value of US$50 billion for information technology vendors is back on track.Under the contract, vendors will be able to provide a broad range of IT capabilities to multiple federal agencies.
  • Salesforce Adds Health Cloud Features

    Salesforce Adds Health Cloud Features

    The new features are lead-to-patient conversion, risk stratification and advanced segmentation.Lead-to-patient conversion lets coordinators import prospective patient leads from the Salesforce Sales Cloud or Service Cloud, or from an integration with an electronic health record, a data warehouse, a patient registration system, or a call center.
  • Time to Get Serious About IoT Cybersecurity

    Time to Get Serious About IoT Cybersecurity

    That's where the new IoT Cybersecurity Alliance comes into play.The IoT Cybersecurity Alliance, announced last month, is a great start.
  • The Best Smart Home Devices of 2017

    The Best Smart Home Devices of 2017

    That includes just about everything in the smart home spectrum, from Philips Hue lighting and the Netgear Arlo camera, to Google Home.Read The Best Smart Home Automation Hubs for more options.
  • Online Trust Alliance Launches IoT Security Campaign

    Online Trust Alliance Launches IoT Security Campaign

    It calls for a campaign to have retailers and consumers reject IoT products that pose a security threat.The OTA report is the fourth in a series of vision papers.
  • What Do the Academy Awards, AWS and AI Have in Common?

    What Do the Academy Awards, AWS and AI Have in Common?

    The simple mistake impacted countless companies and other organizations that rely on AWS to support their websites, e-commerce and other online activities.The error had a significant economic effect for those AWS customers and reignited questions of confidence regarding our over-reliance on cloud-based services.
  • Blockchain: CRM's Next Frontier

    Blockchain: CRM's Next Frontier

    I think the next invasion of CRM will be blockchain technology, which slowly has been making its way around the back office.In this article I'll delve into what blockchain is and how it might be used in CRM -- but remember, blockchain isn't in CRM yet, and it might never be.