• Angry Customers Likely to Ditch Wells Fargo's Wagon

    Angry Customers Likely to Ditch Wells Fargo's Wagon

    retail banks, including 1,000 Wells Fargo customers -- were aware of the scandal.Only 3 percent of Wells Fargo's customers reported being affected by the scandal, but 30 percent were exploring banking alternatives, and 14 percent already had decided to switch banks because of it, the survey found.
  • Many Customers Aren't on Board With Self-Service Trend

    Many Customers Aren't on Board With Self-Service Trend

    Researchers surveyed more than 24,000 consumers and 1,000 businesses across 12 countries for the study, which received support from Opinium Research and IDC.Organizations have to balance digital and human customer engagement to thrive and survive, but finding the digital tipping point is a complex task fraught with hazards.
  • AvePoint CEO TJ Jiang: Innovation Through Collaboration

    AvePoint CEO TJ Jiang: Innovation Through Collaboration

    Tianyi "TJ" Jiang is the CEO of AvePoint.In this exclusive interview, CRM Buyer discusses with Jiang the future of information.
  • Marketo VP Mike Telem: ABM Lets You Dust Off Old Marketing Techniques

    Marketo VP Mike Telem: ABM Lets You Dust Off Old Marketing Techniques

    Mike Telem: Account-based marketing is all about targeting key accounts.Instead of generating a lot of leads and then qualifying them, you define your key accounts and go after them.
  • Demandbase's CEO Chris Golec: Finding the Companies That Should Be Buying From You

    Demandbase's CEO Chris Golec: Finding the Companies That Should Be Buying From You

    Chris Golec is the CEO of Demandbase.In this exclusive interview, CRM Buyer discusses with Golec the challenges and rewards of intelligent targeting.
  • Aptean SVP Matt Keenan: CRM Needs to Be Intuitive

    Aptean SVP Matt Keenan: CRM Needs to Be Intuitive

    In this exclusive interview, CRM Buyer discusses with Keenan some of the issues surrounding intelligent automation.I personally believe that the CRM applications that will be the bellwether applications are those that truly are frictionless -- that make it is easy and seamless for someone to incorporate into their flow.
  • 2016: The Year in Review

    2016: The Year in Review

    This year marked the point when most vendors were most of the way to the cloud.Some still might be selling and supporting conventional on-premises systems, but they're at least leading with the cloud and its many benefits.
  • Bill Bolsters Legal Efforts of Wells Fargo Fraud Victims

    Bill Bolsters Legal Efforts of Wells Fargo Fraud Victims

    United States lawmakers last week introduced legislation to stop Wells Fargo from enforcing arbitration agreements with victims of fraud it perpetrated against them., a member of the House Financial Services Committee, introduced the Justice for Victims of Fraud Act of 2016 in their respective chambers.
  • Stock Shortages May Deplete Brand Loyalty Fast

    Stock Shortages May Deplete Brand Loyalty Fast

    About 48 percent of the participants who were parents of kids under 18 expressed concern about product shortages.are concerned about product shortages," said Rob Cheng, head of growth at Elementum.
  • Salesforce Releases Texting Customer Service Chatbot

    Salesforce Releases Texting Customer Service Chatbot

    Salesforce on Tuesday released LiveMessage, a chatbot that lets enterprises users engage customers through messaging apps such as Facebook Messenger, SMS or MMS directly within its Service Cloud.Businesses can add messaging capabilities to their existing toll-free customer service phone numbers and be up and running on Facebook Messenger and SMS, or both, within a day, Salesforce said.
  • Sales, Marketing Poised for AI Revolution

    Sales, Marketing Poised for AI Revolution

    However, only 26 percent were very confident they understood how AI was used in marketing, and only 10 percent said they already were using it.Fifty-six percent expected more detailed analyses of marketing campaigns, while 53 percent expected AI to identify prospective customers, and 53 percent expected it to expedite daily tasks.
  • Radius CEO Darian Shirazi: Solve for Data Decay

    Radius CEO Darian Shirazi: Solve for Data Decay

    Darian Shirazi is the CEO of Radius.In this exclusive interview, CRM Buyer discusses with Shirazi how companies can turn complex data into actionable insights.
  • Engagio CEO Jon Miller: How to Land a Whale

    Engagio CEO Jon Miller: How to Land a Whale

    CRM Buyer: In what ways is account-based marketing related to account-based sales, sales development and customer success?If you're fishing with spears, a human is at the tip of the spear.
  • New CEO to Guide FinancialForce's Ambitious Growth Plans

    New CEO to Guide FinancialForce's Ambitious Growth Plans

    Cloud-based ERP firm FinancialForce on Friday named a new CEO, Tod Nielsen, who previously served as executive vice president of platform at Salesforce.The company has "reached the critical $100 million revenue run rate marks, and we want to aggressively grow to reach the next stage," said FinancialForce spokesperson Sandy Lo.
  • Eagle Creek CRM Director Sandeep Kadam: What Today's Customers Want

    Eagle Creek CRM Director Sandeep Kadam: What Today's Customers Want

    Sandeep Kadam is director of CRM and enterprise technology at Eagle Creek Software Services.In this exclusive interview, Kadam provides CRM Buyer readers with some insights on how to understand the new customers for CRM software.
  • Top CRM Blogs of 2016: Countdown, Part 1

    Top CRM Blogs of 2016: Countdown, Part 1

    For now, we'll look back on a year of writing on the subject of CRM -- not just CRM, the technology, but CRM, the discipline.Employee retention and engagement is a favorite topic -- and rightly so, because a business' CRM processes meet the customer through its employees.
  • Clarabridge Delivers Retail Banking Package

    Clarabridge Delivers Retail Banking Package

    The company's text analytics tools use proprietary natural language processing technology and patented algorithms.The company solution includes the following: Millennials prefer asking for help through social media rather than call centers, Clarabridge found.