• Pipedrive Attracts Funds for Global Expansion

    Pipedrive Attracts Funds for Global Expansion

    It will tap Atomico's expertise in helping companies grow on a global scale.For Atomico, the Pipedrive funding -- its first-ever investment in a company based in Estonia -- is something of a special deal.
  • Top CRM Blogs of 2016: Countdown, Part 2

    Top CRM Blogs of 2016: Countdown, Part 2

    This year, the Top 10 CRM blogs are all repeat visitors from last year's list.Brian Carroll wrote all but five of this year's posts on B2B Roundtable, and he nailed just about every one of them.
  • Banking Customer Satisfaction Barometer Inches Up

    Banking Customer Satisfaction Barometer Inches Up

    Banking customers, especially younger ones, were much more likely to use additional services offered by their financial institutions, the study found.Financial institutions have several opportunities to direct their focus toward better customer service, CFI Group suggested.
  • Calling Facebook Customer Service? Beware of Fraudsters

    Calling Facebook Customer Service? Beware of Fraudsters

    A Google search for a Facebook customer support phone number may direct users to a number set up by fraudsters, according to NPR.A Pindrop researcher called the number, posing as a Facebook customer who had been locked out of his account.
  • Does Avaya Have a Post-Chapter 11 Prayer?

    Does Avaya Have a Post-Chapter 11 Prayer?

    However, the move actually is a strategic and tactical restructuring that's meant to retire a heavy debt burden, according to John Sullivan, Avaya's treasurer.However, Avaya "did not pivot quickly enough to cloud services," Nucleus' Campbell told CRM Buyer.
  • Quip Adds Serious Muscle

    Quip Adds Serious Muscle

    The new integrations Salesforce introduced are Quip Connect and the Quip Lightning Component.If Live Data changes in Salesforce, the relevant Quip doc automatically receives an update.
  • AI Deconstructs Phone Sales Pitches

    AI Deconstructs Phone Sales Pitches

    SaaS solutions firm Gong last week released the findings of a study on sales phone conversations, including an analysis of gender speaking patterns.To carry out the research, Gong used artificial intelligence and machine learning technology that was developed to recognize sales conversation patterns.
  • Oro CEO Yoav Kutner: Getting a Sense of Your Customer

    Oro CEO Yoav Kutner: Getting a Sense of Your Customer

    Yoav Kutner is the CEO of Oro.Yoav Kutner: We see that there are a lot more companies looking for tools to centralize data.
  • US Rep Likens Consumer Financial Protection Bureau to 'Tyranny'

    US Rep Likens Consumer Financial Protection Bureau to 'Tyranny'

    The United States Consumer Financial Protection Bureau has come under increasing fire from Republican lawmakers who now have the Trump administration to back their efforts.House of Representatives Financial Services Committee, compared the bureau to a tyranny in a recent interview with The Dallas Morning News.
  • Salesforce Adds Health Cloud Features

    Salesforce Adds Health Cloud Features

    The new features are lead-to-patient conversion, risk stratification and advanced segmentation.Lead-to-patient conversion lets coordinators import prospective patient leads from the Salesforce Sales Cloud or Service Cloud, or from an integration with an electronic health record, a data warehouse, a patient registration system, or a call center.
  • CallidusCloud Steps Up Call Center SPM Game

    CallidusCloud Steps Up Call Center SPM Game

    That link with Salesforce is ServiceMotivate's big advantage, Zhou observed, because it lets ServiceMotivate "use real-time data in the context of a particular situation.This approach "enables managers to focus on higher-level coaching in one-on-one and team meetings rather than tactical coaching," she told CRM Buyer.
  • Salesforce, IBM Kick Off New Artificial Intelligence Era

    Salesforce, IBM Kick Off New Artificial Intelligence Era

    The Watson/Einstein integration is scheduled for availability in the second half, and pricing will be announced at that time.Insights from Watson's structured and unstructured data across many sources and industries will be pulled directly into the Salesforce Intelligent Customer Success Platform through Watson APIs.
  • IDG's New Pipeline Activator Aims to Get Sales Timing Right

    IDG's New Pipeline Activator Aims to Get Sales Timing Right

    The company has more than 700,000 line of business and IT decision makers from the Forbes Global 2000 in its database.For example, a cloud solution provider can use Pipeline Activator to identify sales prospects and track their intent to purchase, so it can target sales and marketing activity more effectively at the best time to increase the chance of closing a sale.
  • OpenMethods, Next Caller Join to Streamline Call Routing

    OpenMethods, Next Caller Join to Streamline Call Routing

    However, many calls are from prospects or customers who don't have data in the CRM, noted OpenMethods CEO Gerrit Lydecker.Deploying the integrated solution in production takes a few weeks, but some OpenMethods customers "realize an ROI immediately," he added.
  • McDonald's Puts Mobile Ordering to the Test

    McDonald's Puts Mobile Ordering to the Test

    Providing mobile ordering is part of a global growth plan McDonald's unveiled on March 1, which hinges on improving the customer experience.For example, Panera Bread, an early adopter of mobile app ordering, has projected its digital sales to hit US$1 billion this year.
  • ProsperWorks Adds In-App Comms to its Google CRM Solution

    ProsperWorks Adds In-App Comms to its Google CRM Solution

    The new features are available through a custom integration with RingCentral, which provides enterprise cloud communications and collaboration solutions.The integration lets users make, receive and log calls without leaving the CRM solution.
  • Blockchain: CRM's Next Frontier

    Blockchain: CRM's Next Frontier

    I think the next invasion of CRM will be blockchain technology, which slowly has been making its way around the back office.In this article I'll delve into what blockchain is and how it might be used in CRM -- but remember, blockchain isn't in CRM yet, and it might never be.
  • LinkedIn Burnishes Sales Navigator for the Enterprise

    LinkedIn Burnishes Sales Navigator for the Enterprise

    If enterprise staff opt-in their LinkedIn network to their enterprise TeamLink pool, the connection list is "surfaced as a possible introduction path when a rep is looking at a lead," noted Doug Camplejohn, head of products for LinkedIn sales solutions.1 lead source here at LinkedIn," he told CRM Buyer, "and TeamLink Extend helps make sure the rep's asking the best person to help.