• Bill Bolsters Legal Efforts of Wells Fargo Fraud Victims

    Bill Bolsters Legal Efforts of Wells Fargo Fraud Victims

    United States lawmakers last week introduced legislation to stop Wells Fargo from enforcing arbitration agreements with victims of fraud it perpetrated against them., a member of the House Financial Services Committee, introduced the Justice for Victims of Fraud Act of 2016 in their respective chambers.
  • Stock Shortages May Deplete Brand Loyalty Fast

    Stock Shortages May Deplete Brand Loyalty Fast

    About 48 percent of the participants who were parents of kids under 18 expressed concern about product shortages.are concerned about product shortages," said Rob Cheng, head of growth at Elementum.
  • Salesforce Releases Texting Customer Service Chatbot

    Salesforce Releases Texting Customer Service Chatbot

    Salesforce on Tuesday released LiveMessage, a chatbot that lets enterprises users engage customers through messaging apps such as Facebook Messenger, SMS or MMS directly within its Service Cloud.Businesses can add messaging capabilities to their existing toll-free customer service phone numbers and be up and running on Facebook Messenger and SMS, or both, within a day, Salesforce said.
  • Sales, Marketing Poised for AI Revolution

    Sales, Marketing Poised for AI Revolution

    However, only 26 percent were very confident they understood how AI was used in marketing, and only 10 percent said they already were using it.Fifty-six percent expected more detailed analyses of marketing campaigns, while 53 percent expected AI to identify prospective customers, and 53 percent expected it to expedite daily tasks.
  • Radius CEO Darian Shirazi: Solve for Data Decay

    Radius CEO Darian Shirazi: Solve for Data Decay

    Darian Shirazi is the CEO of Radius.In this exclusive interview, CRM Buyer discusses with Shirazi how companies can turn complex data into actionable insights.
  • Engagio CEO Jon Miller: How to Land a Whale

    Engagio CEO Jon Miller: How to Land a Whale

    CRM Buyer: In what ways is account-based marketing related to account-based sales, sales development and customer success?If you're fishing with spears, a human is at the tip of the spear.
  • New CEO to Guide FinancialForce's Ambitious Growth Plans

    New CEO to Guide FinancialForce's Ambitious Growth Plans

    Cloud-based ERP firm FinancialForce on Friday named a new CEO, Tod Nielsen, who previously served as executive vice president of platform at Salesforce.The company has "reached the critical $100 million revenue run rate marks, and we want to aggressively grow to reach the next stage," said FinancialForce spokesperson Sandy Lo.
  • Eagle Creek CRM Director Sandeep Kadam: What Today's Customers Want

    Eagle Creek CRM Director Sandeep Kadam: What Today's Customers Want

    Sandeep Kadam is director of CRM and enterprise technology at Eagle Creek Software Services.In this exclusive interview, Kadam provides CRM Buyer readers with some insights on how to understand the new customers for CRM software.
  • Top CRM Blogs of 2016: Countdown, Part 1

    Top CRM Blogs of 2016: Countdown, Part 1

    For now, we'll look back on a year of writing on the subject of CRM -- not just CRM, the technology, but CRM, the discipline.Employee retention and engagement is a favorite topic -- and rightly so, because a business' CRM processes meet the customer through its employees.
  • Clarabridge Delivers Retail Banking Package

    Clarabridge Delivers Retail Banking Package

    The company's text analytics tools use proprietary natural language processing technology and patented algorithms.The company solution includes the following: Millennials prefer asking for help through social media rather than call centers, Clarabridge found.
  • Pipedrive Attracts Funds for Global Expansion

    Pipedrive Attracts Funds for Global Expansion

    It will tap Atomico's expertise in helping companies grow on a global scale.For Atomico, the Pipedrive funding -- its first-ever investment in a company based in Estonia -- is something of a special deal.
  • Top CRM Blogs of 2016: Countdown, Part 2

    Top CRM Blogs of 2016: Countdown, Part 2

    This year, the Top 10 CRM blogs are all repeat visitors from last year's list.Brian Carroll wrote all but five of this year's posts on B2B Roundtable, and he nailed just about every one of them.
  • Banking Customer Satisfaction Barometer Inches Up

    Banking Customer Satisfaction Barometer Inches Up

    Banking customers, especially younger ones, were much more likely to use additional services offered by their financial institutions, the study found.Financial institutions have several opportunities to direct their focus toward better customer service, CFI Group suggested.
  • Calling Facebook Customer Service? Beware of Fraudsters

    Calling Facebook Customer Service? Beware of Fraudsters

    A Google search for a Facebook customer support phone number may direct users to a number set up by fraudsters, according to NPR.A Pindrop researcher called the number, posing as a Facebook customer who had been locked out of his account.
  • Does Avaya Have a Post-Chapter 11 Prayer?

    Does Avaya Have a Post-Chapter 11 Prayer?

    However, the move actually is a strategic and tactical restructuring that's meant to retire a heavy debt burden, according to John Sullivan, Avaya's treasurer.However, Avaya "did not pivot quickly enough to cloud services," Nucleus' Campbell told CRM Buyer.
  • Quip Adds Serious Muscle

    Quip Adds Serious Muscle

    The new integrations Salesforce introduced are Quip Connect and the Quip Lightning Component.If Live Data changes in Salesforce, the relevant Quip doc automatically receives an update.
  • AI Deconstructs Phone Sales Pitches

    AI Deconstructs Phone Sales Pitches

    SaaS solutions firm Gong last week released the findings of a study on sales phone conversations, including an analysis of gender speaking patterns.To carry out the research, Gong used artificial intelligence and machine learning technology that was developed to recognize sales conversation patterns.
  • Oro CEO Yoav Kutner: Getting a Sense of Your Customer

    Oro CEO Yoav Kutner: Getting a Sense of Your Customer

    Yoav Kutner is the CEO of Oro.Yoav Kutner: We see that there are a lot more companies looking for tools to centralize data.