• Oro CEO Yoav Kutner: Getting a Sense of Your Customer

    Oro CEO Yoav Kutner: Getting a Sense of Your Customer

    Yoav Kutner is the CEO of Oro.Yoav Kutner: We see that there are a lot more companies looking for tools to centralize data.
  • US Rep Likens Consumer Financial Protection Bureau to 'Tyranny'

    US Rep Likens Consumer Financial Protection Bureau to 'Tyranny'

    The United States Consumer Financial Protection Bureau has come under increasing fire from Republican lawmakers who now have the Trump administration to back their efforts.House of Representatives Financial Services Committee, compared the bureau to a tyranny in a recent interview with The Dallas Morning News.
  • Salesforce Adds Health Cloud Features

    Salesforce Adds Health Cloud Features

    The new features are lead-to-patient conversion, risk stratification and advanced segmentation.Lead-to-patient conversion lets coordinators import prospective patient leads from the Salesforce Sales Cloud or Service Cloud, or from an integration with an electronic health record, a data warehouse, a patient registration system, or a call center.
  • CallidusCloud Steps Up Call Center SPM Game

    CallidusCloud Steps Up Call Center SPM Game

    That link with Salesforce is ServiceMotivate's big advantage, Zhou observed, because it lets ServiceMotivate "use real-time data in the context of a particular situation.This approach "enables managers to focus on higher-level coaching in one-on-one and team meetings rather than tactical coaching," she told CRM Buyer.
  • Salesforce, IBM Kick Off New Artificial Intelligence Era

    Salesforce, IBM Kick Off New Artificial Intelligence Era

    The Watson/Einstein integration is scheduled for availability in the second half, and pricing will be announced at that time.Insights from Watson's structured and unstructured data across many sources and industries will be pulled directly into the Salesforce Intelligent Customer Success Platform through Watson APIs.
  • IDG's New Pipeline Activator Aims to Get Sales Timing Right

    IDG's New Pipeline Activator Aims to Get Sales Timing Right

    The company has more than 700,000 line of business and IT decision makers from the Forbes Global 2000 in its database.For example, a cloud solution provider can use Pipeline Activator to identify sales prospects and track their intent to purchase, so it can target sales and marketing activity more effectively at the best time to increase the chance of closing a sale.
  • OpenMethods, Next Caller Join to Streamline Call Routing

    OpenMethods, Next Caller Join to Streamline Call Routing

    However, many calls are from prospects or customers who don't have data in the CRM, noted OpenMethods CEO Gerrit Lydecker.Deploying the integrated solution in production takes a few weeks, but some OpenMethods customers "realize an ROI immediately," he added.
  • McDonald's Puts Mobile Ordering to the Test

    McDonald's Puts Mobile Ordering to the Test

    Providing mobile ordering is part of a global growth plan McDonald's unveiled on March 1, which hinges on improving the customer experience.For example, Panera Bread, an early adopter of mobile app ordering, has projected its digital sales to hit US$1 billion this year.
  • ProsperWorks Adds In-App Comms to its Google CRM Solution

    ProsperWorks Adds In-App Comms to its Google CRM Solution

    The new features are available through a custom integration with RingCentral, which provides enterprise cloud communications and collaboration solutions.The integration lets users make, receive and log calls without leaving the CRM solution.
  • Blockchain: CRM's Next Frontier

    Blockchain: CRM's Next Frontier

    I think the next invasion of CRM will be blockchain technology, which slowly has been making its way around the back office.In this article I'll delve into what blockchain is and how it might be used in CRM -- but remember, blockchain isn't in CRM yet, and it might never be.
  • LinkedIn Burnishes Sales Navigator for the Enterprise

    LinkedIn Burnishes Sales Navigator for the Enterprise

    If enterprise staff opt-in their LinkedIn network to their enterprise TeamLink pool, the connection list is "surfaced as a possible introduction path when a rep is looking at a lead," noted Doug Camplejohn, head of products for LinkedIn sales solutions.1 lead source here at LinkedIn," he told CRM Buyer, "and TeamLink Extend helps make sure the rep's asking the best person to help.
  • Amazon Strikes Contact Center Market

    Amazon Strikes Contact Center Market

    It offers phone numbers throughout the United States and 18 countries in Europe, with more coming soon.Nontechnical users can use Amazon Connect's self-serve GUI to manage agents, track performance metrics, and design contact flows that adapt to the caller experience.
  • It's Mud Season Again

    It's Mud Season Again

    It's mud season here in New England -- that time of year when everything merges into an amorphous mess.The Infrastructure as a Service offering from Amazon Web Services has enabled legions of businesses to ditch the computer room and run their operations in the cloud.
  • Salesforce Offers AI-Powered CRM for Financial Advisors

    Salesforce Offers AI-Powered CRM for Financial Advisors

    Relationship Builder, Relation Groups and Relationship Map are available generally now, and they are free for all Financial Services Cloud users.Pefin offers an AI financial advisor that it claims costs one-twentieth of a human financial advisor's fees.
  • AI Confusion Widespread Among Consumers

    AI Confusion Widespread Among Consumers

    Another 34 percent said they had never had an AI interaction.Forty-three percent of the women said Alexa used AI, compared to 38 percent of the men.
  • CloudCraze EVP Andrew Witherspoon: For Successful B2B, Set Aside Expectations

    CloudCraze EVP Andrew Witherspoon: For Successful B2B, Set Aside Expectations

    You're essentially tripling the data and having to do complex handoffs.If you do it as much on one platform as possible, you're able to move people through the platform, and you're not handing people off.
  • CPQ: Boost Selling Performance and Accuracy

    CPQ: Boost Selling Performance and Accuracy

    Two great examples are analytics and CPQ, which companies like Oracle, Salesforce and others have embraced with passion.Businesses also needed a spreadsheet for each deal, which would be updated multiple times within a sales process.
  • Healthgrades' CareChats Aims to Tear Down Doctor-Patient Wall

    Healthgrades' CareChats Aims to Tear Down Doctor-Patient Wall

    Developed in partnership with Conversa, CareChats enables doctors and hospitals to communicate with patients outside of visits.The CareChats tool integrates with the Healthgrades CRM platform, which is used to help doctors and hospitals better manage and communicate with existing and prospective patients.
  • Salesforce, QuintilesIMS Team to Push New Therapies to Market

    Salesforce, QuintilesIMS Team to Push New Therapies to Market

    Over the long term, Quintiles plans to work with Salesforce on items like digital health, patient engagement and precision management, according to Constantino.The agreement represents a clear validation of Salesforce's efforts to build its health cloud business, observed Jeff Kaplan, managing director at ThinkStrategies.