• Red Hat's OpenShift Container Platform Expands Cloud Options

    Red Hat's OpenShift Container Platform Expands Cloud Options

    The new OpenShift Container Platform and service gives Red Hat customers an easy way to adopt and use Google Cloud as a public of hybrid cloud environment, noted Charles King, principal analyst at Pund-IT.Among the new capabilities in the latest version of OpenShift Container Platform: The OpenShift Container Platform upgrade adds the capacity to search for projects and project details, manage project membership, and more via a more streamlined Web console.
  • Apple to Jack Up App Prices in UK

    Apple to Jack Up App Prices in UK

    Changes in pricing at the UK App Store are due to the declining value of the British pound since the UK's vote last year to leave the European Union.News of the app price hikes coincided with the UK Office of National Statistics' announcement that inflation in the country has surged 1.
  • Facebook Launches Paris Startup Garage to Promote Entrepreneurs in Europe

    Facebook Launches Paris Startup Garage to Promote Entrepreneurs in Europe

    The Startup Garage will provide a six-month program of mentorship and assistance for new companies.About10-15 data-related startup firms will occupy up to 80 desks at the Station F campus.
  • Clarabridge Delivers Retail Banking Package

    Clarabridge Delivers Retail Banking Package

    The company's text analytics tools use proprietary natural language processing technology and patented algorithms.The company solution includes the following: Millennials prefer asking for help through social media rather than call centers, Clarabridge found.
  • US Pushes Cybersecurity Acquisition Tools as Contracts Flow

    US Pushes Cybersecurity Acquisition Tools as Contracts Flow

    While those requirements remain in force, federal agencies, especially the General Services Administration, are trying to improve the processing of cyberprotection acquisitions through expansions or enhancements to various federal procurement vehicles.The administration last month revealed it had engaged Adobe for a "new, government-wide enterprise software acquisition agreement for best-in-class, data-centric security and electronic signature solutions.
  • Top CRM Blogs of 2016: Countdown, Part 1

    Top CRM Blogs of 2016: Countdown, Part 1

    For now, we'll look back on a year of writing on the subject of CRM -- not just CRM, the technology, but CRM, the discipline.Employee retention and engagement is a favorite topic -- and rightly so, because a business' CRM processes meet the customer through its employees.
  • Amazon Growth Spurt to Create 100K New Jobs

    Amazon Growth Spurt to Create 100K New Jobs

    Many of the jobs will be in new fulfillment centers currently under construction in Texas, California, Florida, New Jersey and other states.The announcement "shows Amazon's bullish on the U.
  • Apple May Show Up Fashionably Late at the Original TV Party

    Apple May Show Up Fashionably Late at the Original TV Party

    The company is negotiating agreements with veteran content producers to buy the rights to scripted television programs, unnamed sources told the WSJ.The move to original TV content could be a major leap forward for Apple to promote not only its devices but its content delivery system.
  • The Crystallization of Salesforce's IoT Strategy

    The Crystallization of Salesforce's IoT Strategy

    One of the early proponents of IoT's unprecedented potential was Salesforce.com, which promoted its own view of the concept in the form of the "Internet of the Customer," or IoC.
  • Oracle's Cloud Strategy: A Fine Balance

    Oracle's Cloud Strategy: A Fine Balance

    It was much like a similar call 90 days previous, and together the calls drove home the conclusion that Oracle is turning into a cloud company.Actually, it's hard to be sure what the size of Oracle's base is for several reasons.
  • Instagram Stories to Feature Video Ads

    Instagram Stories to Feature Video Ads

    Further, Instagram Business Tools will include insights on stories, which will allow business users to view the reach, impressions, replies and exits for each individual story.One in five stories generates a direct message from viewers, and 70 percent of Instagram users currently follow a business, according to the company.
  • Eagle Creek CRM Director Sandeep Kadam: What Today's Customers Want

    Eagle Creek CRM Director Sandeep Kadam: What Today's Customers Want

    Sandeep Kadam is director of CRM and enterprise technology at Eagle Creek Software Services.In this exclusive interview, Kadam provides CRM Buyer readers with some insights on how to understand the new customers for CRM software.
  • Yahoo Makes Plans Amid Doubts Over Verizon Deal

    Yahoo Makes Plans Amid Doubts Over Verizon Deal

    It also warned that a massive hack disclosed last year could imperil its US$4.To facilitate Yahoo's transformation into an investment company, Brandt will become chairman of the board and Webb will become chairman emeritus.
  • Atlassian Scoops Up Trello for $425 Million

    Atlassian Scoops Up Trello for $425 Million

    It has attracted a broad range of customers, from the United Nations to Google, John Deere and National Geographic.The acquisition will allow Trello to leverage investments in research and development to enhance the product, according to Trello CEO Michael Pryor.
  • New CEO to Guide FinancialForce's Ambitious Growth Plans

    New CEO to Guide FinancialForce's Ambitious Growth Plans

    Cloud-based ERP firm FinancialForce on Friday named a new CEO, Tod Nielsen, who previously served as executive vice president of platform at Salesforce.The company has "reached the critical $100 million revenue run rate marks, and we want to aggressively grow to reach the next stage," said FinancialForce spokesperson Sandy Lo.
  • Medium Slashes Staff, Aims to Fix 'Broken' Model

    Medium Slashes Staff, Aims to Fix 'Broken' Model

    Promoted Stories, which the company launched in beta last year, will be impacted, while Memberships, which allows publishers to post under a subscription model, will not, a source familiar with the firm told the E-Commerce Times.Key metrics in 2016, including readership and published posts, were up 300 percent compared with the prior year, Williams noted.
  • Apple's Great App Store Sales May Not Signify Much

    Apple's Great App Store Sales May Not Signify Much

    Games -- including such titles as Monster Strike, Fantasy Westward, Cash Royale and Pokemon Go were among the top-grossing apps, Apple said.The Apple App Store now lists 2.
  • Which Wireless Carrier Is Best for You?

    Which Wireless Carrier Is Best for You?

    Which wireless carrier is best?Many studies are undertaken every year, and while they are interesting and accurate, they often are not that useful in selecting the best carrier for you.
  • Customer Service Takes a Turn

    Customer Service Takes a Turn

    There's an interesting article about customer service agents in the latest Harvard Business Review, authored by Matthew Dixon and associates at CEB, that I think is worth a look.It's widely understood that new customer service channels such as social, email, knowledge bases and the like have left the service agent with harder problems to solve.
  • Engagio CEO Jon Miller: How to Land a Whale

    Engagio CEO Jon Miller: How to Land a Whale

    CRM Buyer: In what ways is account-based marketing related to account-based sales, sales development and customer success?If you're fishing with spears, a human is at the tip of the spear.