• LogMeIn Makes Bold360 Entrance at CRM Party

    LogMeIn Makes Bold360 Entrance at CRM Party

    There really hasn't been a focus on the engagement layer, he told CRM Buyer.Omnichannel engagement, AI and self-learning have become table stakes for CRM platforms and products.
  • Pegasystems Nestles in AWS, Azure Clouds

    Pegasystems Nestles in AWS, Azure Clouds

    Pegasystems has deepened its 7-year-old relationship with Amazon AWS, and also has teamed up with Microsoft Azure, company officials told Pegaworld attendees on Tuesday.The deals are part of a series of planned partnerships aimed at giving Pega's clients choice in their cloud environment and avoiding lock-in.
  • The Best Wireless Service and Smartphone

    The Best Wireless Service and Smartphone

    During a recent grocery checkout conversation, it came up that I was a wireless analyst, and the cashier asked me which was the best wireless service and best smartphone.However, within each market, there are many different areas of strength and weakness, depending on the wireless signal.
  • Apple's Risky Gambit to Redefine the Smart Speaker

    Apple's Risky Gambit to Redefine the Smart Speaker

    It is powered by Apple's A8 chip, the same one that is used in the flagship iPhone.Customers with Apple's HomeKit can use the HomePod to control lights and thermostats, open garage doors and secure door locks.
  • Amazon Courts Low-Income Customers With Deep Prime Discount

    Amazon Courts Low-Income Customers With Deep Prime Discount

    A Prime membership ordinarily costs $10.The EBT card is used to disburse funds for a variety of government assistance programs, including Temporary Assistance for Needy Families (TANF), the Supplemental Nutrition Assistance Program (SNAP), and the Women, Infants, and Children Nutrition Program (WIC).
  • Seeding the Next Generation of Consultancies

    Seeding the Next Generation of Consultancies

    "Growing customer demand for Salesforce has created a critical need for more Salesforce-trained consulting partners as part of the thriving 'Salesforce Economy,'" said Tyler Prince, Salesforce's EVP of worldwide alliances and go-to-market innovation.Their comments reminded me of the market forces that propelled International Network Services (INS) -- a network consulting company I was a part of in the 1990s -- to tremendous success.
  • Alphabet Jumps on the $1K-a-Share Train

    Alphabet Jumps on the $1K-a-Share Train

    Investors placed bets that Google's core search and emerging artificial intelligence technology will help maintain the company's dominance over its Silicon Valley rivals.The company's shares have risen sharply in the past year, after touching a 52-week low of $672.
  • Managing Commissions to Boost Sales Productivity

    Managing Commissions to Boost Sales Productivity

    Don't make the mistake of thinking that other two-thirds of a salesperson's time is wasted, though.While they may elicit grumbling, those things do have an indirect impact on the salesperson's commission checks.
  • Zuora VP Matt Darrow: The Intelligence of the Subscription Model

    Zuora VP Matt Darrow: The Intelligence of the Subscription Model

    Matt Darrow: We've been talking about this in the industry for a while now -- how we're moving toward a subscription economy.The way that we define the word 'subscription,' however, maybe isn't quite what you'd expect.
  • Rumored Apple Plans Hint at Smart Speaker Battle Ahead

    Rumored Apple Plans Hint at Smart Speaker Battle Ahead

    Production is in the early stages, but the device could be unveiled as early as next week at WWDC, Apple's annual developer conference, according to the report.Most of the company's customers owned more than one Apple product, according to Michael Levin, a partner and analyst at Consumer Intelligence Research Partners.
  • Salesforce Offers Alternative to Old-School Partner Portals

    Salesforce Offers Alternative to Old-School Partner Portals

    The PRM app has an interactive Guided Setup Wizard that lets channel managers configure, customize and deploy the app in days.The app "gives customers the advantages of Salesforce's workflow automation and other tools for partner management, not just community collaboration," Wettemann said.
  • PCs Shine Again, but for How Long?

    PCs Shine Again, but for How Long?

    The excitement is emerging from both the technology driving PCs and the applications leveraging the processing power of PCs.With significantly lower price points, AMD also lowered the starting price for a well-equipped gaming PC to less than $2,000.
  • The Subscription Economy's Maturation

    The Subscription Economy's Maturation

    For one who has been writing about CRM -- and especially SaaS -- 2017 marks the 10th anniversary of Zuora's founding.The problem was that although SaaS businesses were successful, they were scrambling each month to get their billing out.
  • Facebook's Original Programming Plans Take Shape

    Facebook's Original Programming Plans Take Shape

    The deals are widely viewed as part of the company's strategy to attract millennials to its live-streaming Web content.The service is expected to include Facebook's own scripted original shows, which will run up to 30 minutes, as well other companies' shorter videos, running up to 10 minutes.
  • Building a Sales Team by the Numbers

    Building a Sales Team by the Numbers

    For many years the company has captured data about sales performance and provided concrete information to its subscribers about things like attainment vs.The most recent data to come out of Xactly involves understanding the nuances of different cities as places to plant your next sales office.
  • Amazon Shares Hit Milestone as E-Commerce Battle Heats Up

    Amazon Shares Hit Milestone as E-Commerce Battle Heats Up

    During the first quarter, e-commerce sales accounted for $105.Much of Amazon's retail strength in recent months is reflected in the continued growth of its digital assistant products.
  • SC Ruling Signals New Era for Software Patent Enforcement

    SC Ruling Signals New Era for Software Patent Enforcement

    If their differing opinions actually play out in the legal system, the Court's ruling may not be as definitive in practice as it is in theory.The result was that the court engaged in "forum selling," according to the study.
  • Google Brings Machine Learning to Online Marketing Assessment

    Google Brings Machine Learning to Online Marketing Assessment

    Part of a series of new measurement tools introduced at Google Marketing Next, Google Attribution aims to help marketers determine what is driving consumers to make their online purchasing decisions.Page-loading time is an important factor in terms of how long advertisers have to hook a consumer online, Ramaswamy said.
  • Helpshift Integrates With Salesforce

    Helpshift Integrates With Salesforce

    One that misunderstands the customer's situation or its role in responding to it can be a source of pain, frustration or even customer churn.The same need exists in customer service -- putting the right information before a customer -- but AI might not be necessary.
  • Genesys Launches G-Nine CX Framework

    Genesys Launches G-Nine CX Framework

    The capabilities of the bots customers choose to bring in will blend seamlessly with native Genesys AI and machine learning systems to offer a deeper understanding of customer interactions across channels, te Booij noted.The advantage of next-generation engagement "is in the digital channels blended back to traditional ones," he suggested.