• A Solution for the Uber CEO's Anger Problem

    A Solution for the Uber CEO's Anger Problem

    In addition to his apparent personal anger management issues, there are the stresses that come with running a giant company -- and Uber recently has been losing executives.Anger is an emotion, and too many people have less control over their emotions than they would like to have.
  • Translating Website Visits Into Quality Leads

    Translating Website Visits Into Quality Leads

    There was a branding role, and an informational role -- but the real reason to spend money on a website was to drive more leads.Building and maintaining the website itself became the objective -- and too often, the mechanisms to gather lead information from the website were neglected.
  • House Votes to Kill Privacy Rules Binding ISPs

    House Votes to Kill Privacy Rules Binding ISPs

    The United States House of Representatives on Tuesday approved the Congressional Review Act, undoing privacy restrictions imposed on Internet service providers during the Obama administration.They now can "steal your data, sell it, and never explain what they're doing with it or who buys it.
  • It's Mud Season Again

    It's Mud Season Again

    It's mud season here in New England -- that time of year when everything merges into an amorphous mess.The Infrastructure as a Service offering from Amazon Web Services has enabled legions of businesses to ditch the computer room and run their operations in the cloud.
  • Why Are Health Records So Valuable to Cybercriminals?

    Why Are Health Records So Valuable to Cybercriminals?

    Protecting the data in electronic health records did not start with the advent of HIPAA -- the Health Insurance Portability and Accountability Act of 1996 -- as many people think.Protecting health records has been a critical requirement in the healthcare space since the computers became a fixture in hospitals.
  • Amazon Confirms Deal to Buy Middle East E-Commerce Leader Souq.com

    Amazon Confirms Deal to Buy Middle East E-Commerce Leader Souq.com

    com, the leading online retailer in the Middle East, reportedly edging out rival Emaar Malls' US$800 million offer.Terms of the agreement were not disclosed, but Amazon reportedly agreed to pay less for Souq than Emaar had offered.
  • Amazon Strikes Contact Center Market

    Amazon Strikes Contact Center Market

    It offers phone numbers throughout the United States and 18 countries in Europe, with more coming soon.Nontechnical users can use Amazon Connect's self-serve GUI to manage agents, track performance metrics, and design contact flows that adapt to the caller experience.
  • Competition and Regulation Threaten Sharing Economy Markets

    Competition and Regulation Threaten Sharing Economy Markets

    A recent beneficiary to this mass adoption has been the sharing economy phenomenon, which includes sharing apps such as Uber, Lyft and Airbnb.Currently, 40 percent of monthly sharing economy app users in the U.
  • Consumer Advocates Bemoan Senate Vote to Lift ISP Privacy Restrictions

    Consumer Advocates Bemoan Senate Vote to Lift ISP Privacy Restrictions

    Senate's Thursday vote to undo privacy restrictions on Internet servoce providers.In a 50-48 party line vote, the Senate approved the Congressional Review Act, S.
  • Trust: Why Financial Services Should Embrace DoL's Fiduciary Rule

    Trust: Why Financial Services Should Embrace DoL's Fiduciary Rule

    Department of Labor issued its fiduciary rule last year, it set financial advisers, insurers and agents into a mad scramble to meet an April 10, 2017, implementation deadline.For example, nearly 20 percent of financial advisers at Oppenheimer & Co.
  • Medium Is Looking for a Few Good Founding Members

    Medium Is Looking for a Few Good Founding Members

    Those who maximize our understanding of the world, but don't necessarily maximize clicks.Over time, Medium intends to open new revenue opportunities for as many content creators as possible through the partner program.
  • Advertisers Flee YouTube Over Offensive Ad Placements

    Advertisers Flee YouTube Over Offensive Ad Placements

    advertisers -- including AT&T, Verizon and Johnson & Johnson -- this week pulled out of their agreements with YouTube due to their ads appearing with videos advocating extremism, or with other offensive content.For this, we deeply apologize," said Google Chief Business Officer Philipp Schindler said in a Tuesday post.
  • LinkedIn Burnishes Sales Navigator for the Enterprise

    LinkedIn Burnishes Sales Navigator for the Enterprise

    If enterprise staff opt-in their LinkedIn network to their enterprise TeamLink pool, the connection list is "surfaced as a possible introduction path when a rep is looking at a lead," noted Doug Camplejohn, head of products for LinkedIn sales solutions.1 lead source here at LinkedIn," he told CRM Buyer, "and TeamLink Extend helps make sure the rep's asking the best person to help.
  • Blockchain: CRM's Next Frontier

    Blockchain: CRM's Next Frontier

    I think the next invasion of CRM will be blockchain technology, which slowly has been making its way around the back office.In this article I'll delve into what blockchain is and how it might be used in CRM -- but remember, blockchain isn't in CRM yet, and it might never be.
  • Trending Storylines Hone LinkedIn's Relevance

    Trending Storylines Hone LinkedIn's Relevance

    The feature will be rolled out to LinkedIn members in other countries soon.The store contains additional metadata that LinkedIn's algorithms use to stay on top of new developments in the Storyline.
  • Walmart Launches 'Store No. 8' E-Commerce Venture

    Walmart Launches 'Store No. 8' E-Commerce Venture

    Marc Lore, CEO of Walmart eCommerce U., on Tuesday discussed the company's plans to launch a new venture, called "Store No.
  • ProsperWorks Adds In-App Comms to its Google CRM Solution

    ProsperWorks Adds In-App Comms to its Google CRM Solution

    The new features are available through a custom integration with RingCentral, which provides enterprise cloud communications and collaboration solutions.The integration lets users make, receive and log calls without leaving the CRM solution.
  • Intelligence-Driven Supply Chain Resilience

    Intelligence-Driven Supply Chain Resilience

    The company's own "chain" of events, when disrupted, renders such campaigns ineffective.This assessment must begin with understanding who is in the supply chain and what they do.
  • Dun & Bradstreet Marketing Database Exposed

    Dun & Bradstreet Marketing Database Exposed

    A Dun & Bradstreet database, 52 GB in size and containing more than 33.The database belonged to NetProspex, a firm purchased by Dun & Bradstreet in 2015 for US$125 million, ZDNet confirmed.
  • Verizon Wakes Up to Join Mobile TV Race

    Verizon Wakes Up to Join Mobile TV Race

    One of the latest comes from Verizon, which has improved its FiOS mobile app to offer data-free streaming.AT&T's DirecTV started this ball rolling with its wireless TV, or mobile TV, offering.