• Barra Leaves Post as Xiaomi's International Point Man

    Barra Leaves Post as Xiaomi's International Point Man

    Almost four years after being poached from a critical post at Google to join Chinese upstart Xiaomi, Hugo Barra on Monday announced he will return to Silicon Valley in February.However, it also coincides with a widespread perception that Xiaomi's international growth has run into a great wall.
  • Oracle's Important Little Acquisition

    Oracle's Important Little Acquisition

    The value of the deal wasn't publicized -- but given the parameters, the dollars will get lost in the rounding of Oracle's overall revenue and profit numbers.The reason is simple: Oracle has an installed base of well over 400,000 companies, big and small.
  • The Old Man and the Tsunami: A Security Story

    The Old Man and the Tsunami: A Security Story

    In brief, there's an old man who lives in a village by the sea, and one day, an earthquake hits.The old man is seen as a hero once it becomes clear that he set the fire to save the villagers.
  • Samsung's Note7 Post Mortem Turns Up 2 Problems

    Samsung's Note7 Post Mortem Turns Up 2 Problems

    That ramp-up increased pressure on production, which may have led to manufacturing problems.The suggestion that poor batter fit caused the overheating problems "indicates lack of understanding of the electrochemical effects of charging," said Werner Goertz, a research director at Gartner.
  • Pipedrive Attracts Funds for Global Expansion

    Pipedrive Attracts Funds for Global Expansion

    It will tap Atomico's expertise in helping companies grow on a global scale.For Atomico, the Pipedrive funding -- its first-ever investment in a company based in Estonia -- is something of a special deal.
  • Netflix Surprises Itself With Gangbusters Membership Growth

    Netflix Surprises Itself With Gangbusters Membership Growth

    The growth greatly exceeded Netflix's own forecast.The final quarter of 2016 also marked the 10-year anniversary of Netflix's launch of its streaming service, and the beginning of its pivot from DVD-by-mail rentals.
  • Why Companies Botch Customer Care

    Why Companies Botch Customer Care

    If that's the case, why do some companies screw up customer care so badly?So, what is the excuse for all the companies that do a lousy job at customer care?
  • Red Hat's OpenShift Container Platform Expands Cloud Options

    Red Hat's OpenShift Container Platform Expands Cloud Options

    The new OpenShift Container Platform and service gives Red Hat customers an easy way to adopt and use Google Cloud as a public of hybrid cloud environment, noted Charles King, principal analyst at Pund-IT.Among the new capabilities in the latest version of OpenShift Container Platform: The OpenShift Container Platform upgrade adds the capacity to search for projects and project details, manage project membership, and more via a more streamlined Web console.
  • Apple to Jack Up App Prices in UK

    Apple to Jack Up App Prices in UK

    Changes in pricing at the UK App Store are due to the declining value of the British pound since the UK's vote last year to leave the European Union.News of the app price hikes coincided with the UK Office of National Statistics' announcement that inflation in the country has surged 1.
  • Facebook Launches Paris Startup Garage to Promote Entrepreneurs in Europe

    Facebook Launches Paris Startup Garage to Promote Entrepreneurs in Europe

    The Startup Garage will provide a six-month program of mentorship and assistance for new companies.About10-15 data-related startup firms will occupy up to 80 desks at the Station F campus.
  • Clarabridge Delivers Retail Banking Package

    Clarabridge Delivers Retail Banking Package

    The company's text analytics tools use proprietary natural language processing technology and patented algorithms.The company solution includes the following: Millennials prefer asking for help through social media rather than call centers, Clarabridge found.
  • US Pushes Cybersecurity Acquisition Tools as Contracts Flow

    US Pushes Cybersecurity Acquisition Tools as Contracts Flow

    While those requirements remain in force, federal agencies, especially the General Services Administration, are trying to improve the processing of cyberprotection acquisitions through expansions or enhancements to various federal procurement vehicles.The administration last month revealed it had engaged Adobe for a "new, government-wide enterprise software acquisition agreement for best-in-class, data-centric security and electronic signature solutions.
  • Top CRM Blogs of 2016: Countdown, Part 1

    Top CRM Blogs of 2016: Countdown, Part 1

    For now, we'll look back on a year of writing on the subject of CRM -- not just CRM, the technology, but CRM, the discipline.Employee retention and engagement is a favorite topic -- and rightly so, because a business' CRM processes meet the customer through its employees.
  • Amazon Growth Spurt to Create 100K New Jobs

    Amazon Growth Spurt to Create 100K New Jobs

    Many of the jobs will be in new fulfillment centers currently under construction in Texas, California, Florida, New Jersey and other states.The announcement "shows Amazon's bullish on the U.
  • Apple May Show Up Fashionably Late at the Original TV Party

    Apple May Show Up Fashionably Late at the Original TV Party

    The company is negotiating agreements with veteran content producers to buy the rights to scripted television programs, unnamed sources told the WSJ.The move to original TV content could be a major leap forward for Apple to promote not only its devices but its content delivery system.
  • The Crystallization of Salesforce's IoT Strategy

    The Crystallization of Salesforce's IoT Strategy

    One of the early proponents of IoT's unprecedented potential was Salesforce.com, which promoted its own view of the concept in the form of the "Internet of the Customer," or IoC.
  • Oracle's Cloud Strategy: A Fine Balance

    Oracle's Cloud Strategy: A Fine Balance

    It was much like a similar call 90 days previous, and together the calls drove home the conclusion that Oracle is turning into a cloud company.Actually, it's hard to be sure what the size of Oracle's base is for several reasons.
  • Instagram Stories to Feature Video Ads

    Instagram Stories to Feature Video Ads

    Further, Instagram Business Tools will include insights on stories, which will allow business users to view the reach, impressions, replies and exits for each individual story.One in five stories generates a direct message from viewers, and 70 percent of Instagram users currently follow a business, according to the company.
  • Eagle Creek CRM Director Sandeep Kadam: What Today's Customers Want

    Eagle Creek CRM Director Sandeep Kadam: What Today's Customers Want

    Sandeep Kadam is director of CRM and enterprise technology at Eagle Creek Software Services.In this exclusive interview, Kadam provides CRM Buyer readers with some insights on how to understand the new customers for CRM software.
  • Yahoo Makes Plans Amid Doubts Over Verizon Deal

    Yahoo Makes Plans Amid Doubts Over Verizon Deal

    It also warned that a massive hack disclosed last year could imperil its US$4.To facilitate Yahoo's transformation into an investment company, Brandt will become chairman of the board and Webb will become chairman emeritus.