• Google Brings Machine Learning to Online Marketing Assessment

    Google Brings Machine Learning to Online Marketing Assessment

    Part of a series of new measurement tools introduced at Google Marketing Next, Google Attribution aims to help marketers determine what is driving consumers to make their online purchasing decisions.Page-loading time is an important factor in terms of how long advertisers have to hook a consumer online, Ramaswamy said.
  • Helpshift Integrates With Salesforce

    Helpshift Integrates With Salesforce

    One that misunderstands the customer's situation or its role in responding to it can be a source of pain, frustration or even customer churn.The same need exists in customer service -- putting the right information before a customer -- but AI might not be necessary.
  • Genesys Launches G-Nine CX Framework

    Genesys Launches G-Nine CX Framework

    The capabilities of the bots customers choose to bring in will blend seamlessly with native Genesys AI and machine learning systems to offer a deeper understanding of customer interactions across channels, te Booij noted.The advantage of next-generation engagement "is in the digital channels blended back to traditional ones," he suggested.
  • Comcast Rolls the Dice With Xfinity Instant TV

    Comcast Rolls the Dice With Xfinity Instant TV

    That's why Comcast not only has introduced Xfinity Mobile, which is its new wireless service, but also is getting ready to launch its own IPTV service, Xfinity Instant TV.In the last decade, IPTV entered the picture, and that started to eat away at traditional cable TV's market share.
  • Red Hat Linux Upgrade Pushes New Security, Automation Tools

    Red Hat Linux Upgrade Pushes New Security, Automation Tools

    We just take the technology for granted," said Steve Almy, principal product manager for RHEL at Red Hat.Also, Red Hat Enterprise Linux 7.
  • Snap Stock Snaps Back - for the Moment

    Snap Stock Snaps Back - for the Moment

    2 billion loss in the first quarter, but investors still are scratching their heads over the company's prospects.6 million in the quarter, compared with $38.
  • Verizon Aims to Help Firms Get Up Close and Personal With Customers

    Verizon Aims to Help Firms Get Up Close and Personal With Customers

    Apps developed with this SDK will transition customers using a company's self-service mobile app directly to a live agent.It "provides APIs and sample code that can be used by the app to interface with the Verizon platform and the enterprise.
  • Softbank Vision Fund Attracts $93B From Gulf States, Apple, Others

    Softbank Vision Fund Attracts $93B From Gulf States, Apple, Others

    The Softbank Vision Fund on Saturday announced that it had closed its first major funding round raising more than US$93 billion in capital from the Gulf states, as well as tech stalwarts Apple, Qualcomm and others.The Softbank Vision Fund, which has targeted a $100 billion close within six months, also received commitment pledges from Foxconn and Sharp.
  • Walmart Delivers E-Commerce Stunner

    Walmart Delivers E-Commerce Stunner

    Online sales grew a stunning 63 percent during the quarter, perhaps in response to the company's newly introduced free two-day shipping and its upgraded mobile app.It also took steps to improve the in-store experience for customers who prefer to shop at Walmart's brick-and-mortar locations.
  • SugarCRM Trots Out Sugar 7.9 With Quotes

    SugarCRM Trots Out Sugar 7.9 With Quotes

    1 certification will be released in a coming update, said David Folk, SugarCRM's VP of product management.The quoting capabilities "are a great way for customers to get additional value from Sugar," observed Rebecca Wettemann, VP of research at Nucleus Research.
  • Intertwining Artificial Intelligence With Blockchain

    Intertwining Artificial Intelligence With Blockchain

    Each transaction is locked in a block, and blocks are connected to form a "blockchain.As a result, blockchain makes it difficult for a dishonest person to break the law by stealing some else's data.
  • E-Commerce  Gets the Einstein Treatment

    E-Commerce Gets the Einstein Treatment

    The standing conception of e-commerce is that it's technology we access to make online purchases.The paragon and exemplar of e-commerce is Amazon, which went public 20 years ago and continues to define the possible, along with Apple and Alibaba.
  • Massive Ransomware Attack Reaps Meager Profits

    Massive Ransomware Attack Reaps Meager Profits

    The WannaCry ransom attack that quickly circled the globe last week is not yet fully contained.Hackers behind the WannaCry attack originally demanded victims pay between $300 and $600 in bitcoin for every encrypted computer.
  • Federal First Responder Project Presents Juicy Telecom Opportunity

    Federal First Responder Project Presents Juicy Telecom Opportunity

    government in developing a national emergency responder network is a case in point.AT&T moved quickly to take the first steps toward launching the network since late March, when the U.
  • 3 Ways Your  Sales Organization Should Prepare for AI

    3 Ways Your Sales Organization Should Prepare for AI

    Without sufficient data, AI is extremely limited.There were numerous sessions about AI at last month's CRM Evolution conference.
  • Microsoft Bashes NSA Following Massive Ransomware Attacks

    Microsoft Bashes NSA Following Massive Ransomware Attacks

    Federal Express "has resumed normal operations and systems are performing as designed," said spokesperson Rae Lyn.The Ransomware attack disrupted the company's sorting operation in Memphis, Tennessee, and it waived the guarantee on deliveries due last Saturday.
  • Charter's Wireless Play

    Charter's Wireless Play

    The good news is that this deal lets Charter get quick access to wireless without competing with Comcast.The important question going forward is this: Will Comcast and Charter be successful with wireless this time around?
  • British Hospitals, FedEx Among Thousands Hit by Ransomware

    British Hospitals, FedEx Among Thousands Hit by Ransomware

    Based on early information, a number of organizations reported that they were affected by a ransomware attack linked to the Wanna Decryptor, said NHS Digital spokesperson Tom Donnelly.There was no immediate evidence that patient data was breached, he said, but the NHS was working with various organizations to confirm that.
  • Veeva Offers Cross-Stack Customer Insights

    Veeva Offers Cross-Stack Customer Insights

    It includes fixed reporting for sales and activity data (formerly known as "Insights") and a new, customizable HTML5/JavaScript framework.Twenty companies have signed for Veeva's MyInsights Certification Program, which provides prebuilt dashboards and custom data visualizations.
  • Consumer WiFi Use: No Letup in Sight

    Consumer WiFi Use: No Letup in Sight

    While data use overall has been increasing, WiFi use has been increasing faster than mobile data.The use of WiFi is strongly correlated with the use of 4G/LTE data.