• The War Room: Experiential Security Planning

    The War Room: Experiential Security Planning

    Ask any security practitioner about ransomware nowadays, and chances are good you'll get an earful.In fact, many aspects of an organization's security posture can be tested in this way.
  • Fulfilling the Omnichannel Shopping Imperative

    Fulfilling the Omnichannel Shopping Imperative

    The omnichannel approach to customer contact has become a byword in customer service, but retailers need to do more to make it happen, based on a recent study from Kibo.Researchers tested 57 metrics across desktop, mobile and in-store buying touchpoints to evaluate the end-to-end omnichannel experience at 30 popular and growing retailers.
  • What Will Rise From Uber's Ashes?

    What Will Rise From Uber's Ashes?

    Download the White Paper There has been quite a bit of churn in the waters around Uber during the last few years.There is now a good possibility for growth if they get the right CEO and right strategy.
  • Most Businesses Want Agility but Few Have It

    Most Businesses Want Agility but Few Have It

    Although many organizations recognize that agility enables better responses to changing business conditions, few have taken the necessary steps to reach that goal, a new study from CA Technologies suggests.Although two-thirds of the respondents to the firm's recent survey saw value in business agility, only about 12 percent said their organizations were on their way to achieving it.
  • It's a Whole New World With Alexa

    It's a Whole New World With Alexa

    However, its success "depends on a smart company that knows how to integrate it into their platform," he told the E-Commerce Times.Several automobile companies, including Ford, BMW and Hyundai, are rolling out Alexa capabilities, or "skills," as they're called.
  • WannaCry Hero Arrested on Kronos Malware Charges

    WannaCry Hero Arrested on Kronos Malware Charges

    A defendant, whose name is blacked out, used the video to show how Kronos worked, the indictment says.A defendant, again with the name blacked out, offered to sell the Kronos banking trojan for US$3,000.
  • Excellent Customer Service Requires Emotional Intelligence

    Excellent Customer Service Requires Emotional Intelligence

    The company recently conducted a survey of 11,000 North American customers of Internet, mobile and TV services and found that telecommunications companies' customers just plain hate them.In many parts of the telco customer journey, positive human interactions are essential and contribute to a good user experience, the company maintained.
  • Businesses Leverage Instagram Stories to New Heights

    Businesses Leverage Instagram Stories to New Heights

    Crew and Starbucks have used Stories to give a behind-the-scenes peek at new products, launch limited sales, or get instant customer feedback about new initiatives.More than 250 million daily active users are on Stories, compared to rival Snapchat's 166 million, Instagram said.
  • Comcast, Google Can Publish Users' Email Contents

    Comcast, Google Can Publish Users' Email Contents

    The "excessively broad language" of Comcast's ToS "should be of concern," Abrams told the E-Commerce Times.This license continues even if a user stops using Google's services -- but the rights then apply to the limited purpose of operating, promoting and improving Google's services, and developing new ones.
  • Spanning Front and Back Offices

    Spanning Front and Back Offices

    Another app in this category is sales compensation management.That opened up new avenues in the front office, while keeping the back office better informed about revenue and deal flows.
  • New Service Promises Help Winning Government Contracts

    New Service Promises Help Winning Government Contracts

    The service provides access to detailed materials associated with a given solicitation, including all submitted proposals, the awarded bid, the final contract, and the agency's scoring criteria.The Winning Proposals service comes at two levels, priced at US$800 and $1,200 per RFP (request for proposal).
  • EPIC Claims Google Violates Consumer Privacy in FTC Complaint

    EPIC Claims Google Violates Consumer Privacy in FTC Complaint

    A new technology that Google uses to track billions of credit card transactions is unsafe, overly intrusive, and possibly in violation of federal law, according to a complaint the Electronic Privacy Information Center filed Monday with the U.EPIC urged the FTC to investigate Google over its Store Sales Management program, criticizing it as unfair and deceptive to consumers, and lacking an easy way to opt out.
  • Few Jobs Safe From Robotics, AI Advances

    Few Jobs Safe From Robotics, AI Advances

    The personal computer changed and ended many data entry and secretarial jobs, for example, but it created a plethora of new technology jobs.Robotics has been displacing human labor in automotive and equipment manufacturing for more than 40 years.
  • InsideView Launches Expert Consulting Service for B2B Marketers

    InsideView Launches Expert Consulting Service for B2B Marketers

    The visualization console displays clients' sales and marketing data, letting them interact with their data in real time, then export and download a targeted list of accounts.Given the rapid pace of technology adoption in marketing, what's taking companies so long to implement ABM?
  • Amazon's B2B Business Blows Past 1M Customer Mark

    Amazon's B2B Business Blows Past 1M Customer Mark

    It's attributable in part to a crossover effect from the large number of B2C customers Amazon has, he told the E-Commerce Times.This is what customers say about Amazon Business: Amazon Business provides free two-day shipping on orders of US$49 or more.
  • Russian Head of $4B Bitcoin Exchange Charged in Massive Money Laundering Scheme

    Russian Head of $4B Bitcoin Exchange Charged in Massive Money Laundering Scheme

    A grand jury in the Northern District of California indicted a Russian man for running a massive money laundering operation through the BTC-e bitcoin exchange, a group of federal officials announced Wednesday.He faces 20 years in prison and $500,000 in fines on each of the money laundering and conspiracy to commit money laundering charges; 10 years in prison and $500,000 in fines on the monetary transactions charges; and five years on the money service charges.
  • Changing B2B Marketplace Calls for New Sales Skills

    Changing B2B Marketplace Calls for New Sales Skills

    There are three key moments when salespeople can maximize the value in a customer relationship instead of allowing it to leak out, according to Corporate Visions, which announced a new sales skills program on Thursday.Selling renewals requires "additional skills to reinforce their status quo bias; demonstrate progress, results and business impact; as well as to position your new advances and capabilities," Riesterer said.
  • How Amazon Is Transforming Retail

    How Amazon Is Transforming Retail

    However, as successful as Amazon is in many different arenas, it is not successful with everything it tries.Still, the grocery business is part of the retail world, and Amazon so far has been very successful at turning the retail world on its head.
  • Facebook to Launch Paywall in Response to Publisher Pushback

    Facebook to Launch Paywall in Response to Publisher Pushback

    Consumers increasingly are getting their first read of daily news on Facebook.The plan is for the subscription to operate through Facebook's Instant Articles platform.
  • Zoho Launches All-in-One Business Suite for SMBs

    Zoho Launches All-in-One Business Suite for SMBs

    Companies can define policies company-wide; control can be enforced centrally or delegated through service admins for individual departments and groups.The pricing "can be five times lower than some competitors' cost for one application," she told CRM Buyer.