Official: Samsung Halts All Sales of Galaxy Note 7, Recommends Powering Down and Getting a Refund


Moments ago, Samsung confirmed that they are halting all sales and exchanges of the Galaxy Note 7 across the globe. Not only that, but they are recommending that owners of the phone turn them off and “take advantage of the remedies available.” Those remedies are returning the phone at the place of purchase for a refund or swapping the phone out for something else. That’s it. Samsung wants you to get rid of your Note 7 right now. Please do it. 

At this time, Samsung is still investigating recent reports of exploding “safe” devices, but because “consumers’ safety remains our top priority,” they want you to get rid of the Note 7 you may have purchased.

The full statement is as follows:

We are working with the U.S. Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

We remain committed to working diligently with the CPSC, carriers and our retail partners to take all necessary steps to resolve the situation. Consumers with an original Galaxy Note7 or replacement Galaxy Note7 should power down and take advantage of the remedies available, including a refund at their place of purchase. For more information, consumers should visit or contact 1-844-365-6197.

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