Sprint, AT&T Accepting Exchanges of Replacement Galaxy Note 7 Devices

...

While no body of our government or Samsung has confirmed the recent report that a replacement Galaxy Note 7 up and exploded on a domestic Southwest airplane, AT&T and Sprint seem to wish it was just over already.

Recently confirmed by Engadget, both carriers are accepting exchanges on the Galaxy Note 7, even if it was a replacement device for a recalled unit picked up last month. Once exchanged, you are free to pick any other device on the network.

Sprint seems to be the most upfront carrier at this time, providing the following statement.

Sprint is working collaboratively with Samsung to better understand the most recent concerns regarding replacement Samsung Galaxy Note 7 smartphones. The U.S. Consumer Product Safety Commission is also investigating the Note 7 replacement device. At this time, CPSC has not specifically said if customers should or should not use the replacement model. If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window. We will provide additional information when the investigation has concluded.

AT&T is doing the same thing as Sprint. If you own a replacement Note 7, AT&T will allow you to exchange it for any other device they sell, simply walk into a retail location and get it done. For customers on T-Mobile and Verizon, both companies have not yet announced the acceptance of exchanges. However, depending on when you purchased your Note 7, you may fall under the Remorse return timeframe. That’s only accepted within a 14-day period, though.

While I’m typically not one to endorse mass panic over a smartphone, if the CPSC or Samsung come back and confirm that a replacement Note 7 did in fact burst into smoke on an airplane, I’d go right ahead and stop using the Galaxy Note 7 forever. There’s plenty of other phones on the market to choose from, especially ones that won’t burn something down.

What’s your take on this? Is the media exaggerating? Should people be nervous about the Galaxy Note 7? You be the judge.

Categories
E-COMMERCE
0 Comment

Leave a Reply

Captcha image


RELATED BY

  • 5300c769af79e

    Deconstructing the Software Business

    The disruption of the IT and software industry by the rapid rise of cloud and Software as a Service continues to take a toll on the biggest players in the business.Given HP's ongoing challenges selling its software solutions and establishing itself as a software leader, it makes sense that it would use its recent restructuring as an opportunity to rid itself of this unsuccessful business.
  • 5300c769af79e

    July Security Updates Arriving Today on Handful of Samsung Phones

    Now that the July Android security patch is rolling out to Nexus devices, Samsung has stepped up to start pushing it to their own phones.The first devices to receive the latest patch are the T-Mobile Galaxy Note 5 and S6 Edge+, along with the Verizon Galaxy Note 5.
  • 5300c769af79e

    RSA Data Access Governance Access Control and Visibility for Unstructured Data

    Download With the growth of the digital workplace, unstructured data such as documents, spreadsheets, images and media files accounts for 80% of enterprise data, and is continuing to grow exponentially.Governing access to data is an enormous challenge for organizations; there is often no easy way to understand where the data resides, who in the business has ownership of the data and who is entitled to access the data.
  • 5300c769af79e

    Report: WhatsApp, Skype Face Tighter EU Regulations

    Apps like WhatsApp and Facebook Messenger might soon face tougher regulations in Europe.As Reuters and the Financial Times report, the European Commission wants to extend traditional telecom rules to companies offering calls and messages over the Web, like Microsoft's Skype.