McDonald's Flips Its Training Game: Podcast

...

Despite enterprises spending more money annually on cybersecurity defense than ever before, the nu

In this episode of InformationWeek's Expert Voice podcast, McDonald's Jack Sylvester and Inkling's Matt MacInnis talk about the new document infrastructure the fast food giant is using for its training and operations manuals -- and what that infrastructure means for onboarding more than 700,000 new employees a year.

When you have to onboard more than 700,000 people a year, training becomes a very, very big deal.

To illustrate: If each of those people is earning $10 an hour, and it takes 10 hours to train someone before he or she can be productive, then you're looking at $70 million a year in training costs. If you can shave even one hour off the average training time, then you're looking at some very real money represented in savings.

That very real money is part of the reason that McDonald's Corporation pays such close attention to the technology used to train new employees for the corporate office and in franchise stores. Jack Sylvester is in charge of that technology. Recently InformationWeek ran an article on the new training infrastructure McDonald's has put in place.

In that new infrastructure, McDonald's is using a platform from Inkling, a SaaS provider that wants companies to use documents, not files, as the atomic units of information. To explain what that means, and how McDonald's is using the platform, this episode of InformationWeek's Expert Voice brings you Jack Sylvester, along with Matt MacInnis, founder and CEO of Inkling, to talk about the new training infrastructure.

Training materials and operational manuals have moved from paper to mobile devices, and that has allowed training to move from backrooms to the kitchen and the front of the store. Trainees can now work shoulder to shoulder with their more experienced teammates. The result, according to Sylvester, is faster training, better results, and more involved, motivated team members.

How does your organization train new employees? Have you exchanged files for documents in your workflow? Let us know in the comments -- and remember, you can subscribe to InformationWeek's Expert Voice on iTunes or Google Play.

The theme for InformationWeek's Expert Voice is "Parasite" by Lamprey. Music for this episode provided by David Hyde. You can find more of his music at SoundCloud.

Categories
APPLICATIONS
0 Comment

Leave a Reply

Captcha image


RELATED BY

  • 5300c769af79e

    VW Invests $300 Million In Gett, Toyota Partners With Uber

    Major automotive companies are lining up to invest in popular ride-sharing services, as Toyota announces a partnership with Uber, and Volkswagen invests in the popular European ridesharing startup Gett.Meanwhile, Toyota and Uber announced they have entered into a memorandum of understanding to explore collaboration, starting with trials in countries where ride-sharing is expanding.
  • 5300c769af79e

    security and risk strategy

    Joe StanganelliBy Attorney, Beacon Hill Law, 4/20/2016ReadPost a Comment Two security vulnerabilities have moved Apple to end support for QuickTime for Microsoft Windows.Nathan EddyBy Freelance Writer, 4/19/2016ReadPost a Comment Sculley?
  • 5300c769af79e

    How To Hire Analytical Workers: 10 Traits To Seek

    We've identified 10 key traits of an analytical mind, and explain what to look for in your next hire and which skills to cultivate in your own career.Knowing this, businesses investing in business intelligence, Big Data, analytics, and data science are hoping to gain a competitive edge.
  • 5300c769af79e

    Transforming Your Security: A New Era in Enterprise Firewalls

    Download Organizations are only growing larger and more complex, which in turn expands their attack surface.Enterprise decision makers must be able to respond quickly with continuous security and monitoring across their entire infrastructure.