Carriers Yank Galaxy Note 7 as Samsung Reportedly Halts Production

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Samsung has reportedly halted production of its Galaxy Note 7 smartphones following reports that some replacement devices have caught fire.

Korea's Yonhap News Agency, citing an anonymous official at a Samsung supplier, said eight cases—five in the US, one in South Korea, one in Taiwan—of new handsets have overheated and burst into flames. According to the Associated Press, however, Samsung has merely "adjusted" its production.

The company did not immediately respond to PCMag's request for comment.

For now, however, reports of additional fires have prompted carriers to yank the Note 7 from shelves.

T-Mobile is "temporarily suspending all sales of the new Note 7 and exchanges for replacement Note 7 devices." Customers can still bring recalled phones to a T-Mobile store for a full refund, and their choice of any handset in the carrier's inventory. Just don't expect to go home with another Note 7.

Verizon is doing the same. "While the [CPSC] investigation is underway, Verizon is suspending the exchange of replacement Note 7 smartphones," a spokeswoman told PCMag in an emailed statement. "Any Verizon customer concerned about the safety of their replacement Note 7 can take it back to the original point of purchase to exchange it for another smartphone. Verizon online customers may also exchange their replacement Note 7 smartphones at Verizon stores."

AT&T did not immediately respond to a request for comment, but The Verge reports that it too is halting Note 7 sales.

Reports surfaced in August of the Galaxy Note 7 overheating, burning users, and, in some cases, exploding. Samsung issued a global recall of an estimated 2.5 million devices, chalking the flaw up to a manufacturing problem. The US Consumer Product Safety Commission (CPSC) urged "all consumers who own a Samsung Galaxy Note 7 to power them down and stop charging or using the device."

Samsung later delivered 500,000 new, allegedly safer, Note 7s to carriers and stores, distributing at least half of them. But it appears they, too, have issues.

Earlier this month, a reportedly safe Note 7 smartphone started smoking and forced the evacuation of a Southwest Airlines flight. And over the weekend, reports emerged of more replacement handsets catching fire or fuming. A Minnesota teenager told the local news station that her replacement device "melted in her hands," leaving the 13-year-old with a small burn on her thumb. A couple in Kentucky, meanwhile, work to find their bedroom filled with smoke—from the flames of a replace Note 7.

Samsung is "taking every report seriously," the company told Engadget over the weekend. "Even though there are a limited number of reports."

"If we determine a product safety issue exists, Samsung will take immediate steps approved by the CPSC to resolve the situation," the Korean manufacturer said.

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