How to Exchange Your Galaxy Note 7


Do you have a Samsung Galaxy Note 7? It's time to get rid of that thing before it blows up, and that's not hyperbole. The US Consumer Product Safety Commission (CPSC) last night recommended that anyone with a Note 7 should power it down and stop charging or using the device.

"This consumer warning is based on recent reports involving lithium-ion batteries in certain Note7 devices that have resulted in fires," CPSC said. "These incidents have occurred while charging and during normal use, which has led us to call for consumers to power down their Note7s."

Customers can call Samsung directly at 1-800-SAMSUNG, or contact their carrier. Details for how to return or exchange your device with the top four US carriers are below. US Cellular customers can also call 1-888-944-9400.

You'll likely need some patience when exchanging your device; some on Twitter are complaining about exchange headaches, stores not having desired trade-in devices, and people just generally being unhelpful. But this is likely not what carriers envisioned dealing with, so take a deep breath, and be glad your Note 7 didn't set your house, car, or pants on fire.

Now through Sept. 30, Verizon is waiving the restocking fee for those who return or exchange their Galaxy Note 7. Go to a Verizon store or call 1-800-922-0204.

AT&T is urging people to "power down their devices and exchange them." The carrier is asking customers to "return to the location where you purchased your Note 7 and bring your device, charger, accessories, packaging, and receipts you have to process your exchange without a restocking fee."

Even if you purchased online, AT&T is asking that you come into an AT&T store. If that's not possible, call 800-331-0500. Devices eligible for an exchange will have a SKU number of 6470A,6467A, or 6469A; look at the sticker on the phone's box if you still have it.

"Customers with a Note 7 may select a Galaxy S7, Galaxy S7 Edge, Galaxy S7 Active, a new Galaxy Note 7 (pending approval the Consumer Products Safety Commission) or any other smartphone, and may also return any Note 7 accessories," AT&T says. "If a customer chooses another Samsung device, he or she will receive a bill credit of $25 per device."

Those who took advantage of the Gear S2 smartwatch or Galaxy Tab E tablet promotion when buying a Note 7 can keep those devices if they exchange their Note 7 for another Samsung device. Otherwise, AT&T will let you return them without a restocking or early termination fee.

Those who return the Note 7 to T-Mobile can get a full refund, which can be used to purchase a replacement device. Restocking charges and shipping fees will be waived, and the free Netflix subscription, Gear Fit, or SD card customers might have received as a promotion do not have to be returned.

Exchanges can be done in a T-Mobile store or customers can call 1-844-275-9309 and have another device shipped to them the next business day.

For those who still have their hearts set on a Note 7, T-Mobile says it will provide replacement Note 7s "as soon as we have inventory from Samsung." Sign up to be notified and learn more about the exchange program on T-Mobile's website.

Sprint customers can return their Note 7s in stores, or call 1-888-211-4727 for more information.

If you exchange your Note 7 for another Samsung device, you'll get a $25 service credit applied to your Sprint account within the next 90 days.

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