Intel Recalls Basis Peak Smartwatch For Overheating

...

When it comes to cyber security, you'll find there's no shortage of experts with information as to

Intel is forced to recall all Basis Peak smartwatches because the wearable overheats, which could result in burns and blisters on users.

Intel has issued a recall for all Basis Peak smartwatches due to thermal problems. The company says owners need to stop using the device immediately and return the wearable as soon as possible.

Intel sold the Basis Peak between Nov. 2014 and June 2016 -- which is when it says it discovered the problem. According to Intel, the Basis Peak can overheat, which "could result in burns or blisters on the skin surface." Intel has been working since June to resolve the problem through a software fix, but hasn't succeeded.

"We had hoped to update the software on your watch to address the problem. Unfortunately, despite our best efforts, we aren’t able to develop such a solution without completely compromising the user experience," said Josh Walden, SVP and General Manager, Intel New Technology Group, in a statement posted to Intel's website.

The company says only 0.2% of the watches are known to be faulty, but it is asking all owners to return them anyway.

"This was a tough decision, but your safety is our top priority," said Walden.

Intel purchased San Francisco-based Basis Science in March 2014 as a way to jumpstart its efforts in the wearables space. The chipmaker, which has already ceded the smartphone market to competitors such as ARM, hoped to find relevance in smartwatches and other connected, mobile devices. With the Basis Peak, Intel could point to at least one wearable that has "Intel Inside."

Intel has not said how many Basis Peak devices were shipped in the 19 months it was available. The number can't be too large, as Intel's presence in the smartwatch market falls under the "other" category in recent analysis provided by IDC. Combined, the "other" category shipped just 600,000 units during the second quarter.

Intel is asking everyone who owns a Basis Peak to send the device, charger, and other accessories back. The company will provide a full refund. Owners will receive $234 for the standard model ($199 plus $20 tax and $15 shipping) and $344 for the titanium model ($299 plus $30 tax and $15 shipping).

Owners' fitness data will be available through Dec. 31, 2016, at which point Intel will shut down the online services for Basis Peak. Owners have until then to download their data.

"On behalf of the Basis Science team, I want to personally apologize for this situation. We know that many of you love using your Basis Peak watches and have made it part of your daily lives, and we are very sorry for the disruption this will cause you," concluded Walden.

Intel has not said if or when it will re-enter the market for smartwatches.

Categories
APPLICATIONS
0 Comment

Leave a Reply

Captcha image


RELATED BY

  • 5300c769af79e

    Design Your Own Google Nexus Phone Case

    Choose between two variations: Photos Live Case lets you pick and print any photo (be sure to capture your cat's best side), while Places Live Case uses Google Maps to design a stylized version of your favorite location.As an added bonus, they come with companion live wallpaper on your phone's homescreen when you download the Live Case app.
  • 5300c769af79e

    Apple CareKit Launches With 4 Healthcare Apps

    There is a renewed focus on risk data aggregation and reporting (RDAR) solutions, as financial ins Apple CareKit technology is now available to developers through GitHub, and to consumers through four updated applications -- Iodine, One Drop, Glow Nurture, and Glow Baby -- from startups Apple spent the last month working with.In March, Apple introduced CareKit, its third open-source medical framework, and starting April 28 the first applications benefitting from CareKit are available.
  • 5300c769af79e

    New Report Adds to the LG G6 Specs List

    We are a solid month away from the LG G6 unveiling at MWC, and as we inch closer, you will begin to be presented with what should be a complete picture of what the G6 is shaping up to be.According to a report from CNET, LG’s big push is to make the G6 available ahead of Samsung’s Galaxy S8.
  • 5300c769af79e

    Feds Need to Bolster Cyberprotection Speed and Range

    Despite the emphasis on cyberprotection spurred by a major breach at the federal Office of Personnel Management in 2015, government agencies have struggled to maintain adequate levels of protection.However, only 15 percent of survey respondents said their agencies could implement protection against a new threat within 15 minutes.